Technical Support Analyst

I am looking for an IT Support Specialist that can deliver high-volume, walk-up IT support in a manufacturing environment, resolving real-time technical issues for end users and production staff. This individual will be responsible for troubleshooting a wide range of hardware, software, and network issues while ensuring a seamless user experience and timely resolution of incidents. This position is located in Anoka, MN and will be 100% onsite.

• Provide in-person, walk-up technical support for employees at an IT service kiosk

• Troubleshoot and resolve hardware, software, and access issues in real time

• Support Windows devices, applications, and user accounts (Active Directory)

• Assist with password resets, account unlocks, and system access requests

Technical Skills

• 3+ years supporting Windows and iOS environments in enterprise settings

• Strong knowledge of:

• Windows 10/11

• Microsoft 365 / Office 365

• iOS and device management

• Active Directory & Azure AD

• SCCM (including imaging and PXE boot)

• Understanding of networking fundamentals:

• TCP/IP, DNS, DHCP, VPNs

• Experience supporting networking infrastructure deployments and changes

• Experience with ticketing systems (Freshservice a plus)

• Strong troubleshooting and problem-solving abilities

• Ability to manage IT asset inventory accurately

• Experience working within SLA-driven support environments

• Strong communication (written and verbal)

• Professional and customer-focused approach

• Detail-oriented with solid documentation habits

• Team-oriented mindset with strong collaboration skills

• Eagerness to learn and continuously grow technical skills, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.