Senior Systems Engineer
Role details
Job location
Tech stack
Job description
This role plays a critical part in the transition of Warehouse Management Systems from implementation into sustained production operations. Responsibilities span go-live readiness, post-implementation stabilization, hypercare support, and the establishment of long-term operational ownership for newly delivered capabilities. This role will also be a key point of contact for the Distribution Services teams across DX properties.
A successful candidate is highly collaborative, effective in a matrix organization, comfortable working autonomously, and experienced operating in complex production environments. This role serves as a subject matter expert for Warehouse Management Systems and ancillary systems, acting as a liaison between business, vendors, and technology teams while supporting production operations, enhancements, and backlog prioritization.
The Senior Systems Engineer reports to the Manager, Software Engineering.
What You'll Do
- Be accountable for uptime, recoverability, and operational readiness of warehouse production systems.
- Own the health, stability, and performance of live production applications.
- Support implementation and go-live activities, ensuring systems are production-ready and supportable.
- Participate in an on-call rotation leading incident response, triage, and service recovery
- Serve as the technical escalation point for complex production issues.
- Facilitate deep root cause analysis across application, integration, and infrastructure layers.
- Drive accountability for SLAs, feature delivery, release execution and issue resolution with external vendors.
- Perform hands-on technical analysis when required to accelerate vendor troubleshooting and resolution.
- Create, maintain, and improve runbooks, diagnostics, and operational documentation.
- Balance short-term remediation with long-term system stability and operability improvements.
- Lead transition-to-support activities, including knowledge transfer, operational documentation, and stabilization following deployment.
- Develop and maintain configuration and asset records within Service Now.
- Proactively identify systemic risks and recurring issues and drive operational improvements.
Requirements
- At least 5 years of experience supporting large-scale, business-critical production systems.
- Proven incident response and escalation leadership experience.
- Strong troubleshooting skills across distributed systems.
- Experience supporting vendor-provided or Commercial Off-the-Shelf platforms.
- Ability to operate effectively under pressure during live production incidents.
- Strong written communication skills for incident updates, executive communication, and postmortems.
- Experience supporting cloud-hosted production systems on AWS, Azure, or GCP.
- Demonstrated ability to drive resolution of complex, high-impact operational issues.
- Comfortable diagnosing issues across compute, networking, storage, and system integrations.
- Experience supporting Warehouse Management Systems or similarly complex, highly integrated Commercial Off-the-Shelf (COTS) platforms.
- Familiarity with Agile delivery practices.
- Availability to work within a 24x7/365 schedule with advanced notice, * Hands-on experience supporting Blue Yonder Warehouse Management System in a production environment.
- Experience working within ITSM and ITIL-aligned service management models.
- Experience using ServiceNow or comparable service management tools.
- Experience working in Scrum and Kanban environments using tools such as JIRA.
- Proven experience driving accountability and corrective action through managed services vendor relationships.
- Experience supporting supply chain, logistics, or warehouse operations environments.
Required Education
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a comparable field, or equivalent practical experience
Benefits & conditions
The hiring range for this position in Orlando, FL is $111,900 to $150,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.