System Engineer - Cloud/Automation & Systems/DR

The Senior Systems Engineer is a senior-level infrastructure professional responsible for the design, implementation, operation, and continuous improvement of enterprise systems across a global, multi-office environment. This role requires deep hands-on technical expertise combined with the ability to lead by example, guide other engineers, and take ownership of complex technical outcomes. This position is suited for a senior engineer who enjoys staying close to the technology, proactively solving problems, and supporting a team to deliver reliable, secure, and scalable infrastructure., Core Engineering Responsibilities

• Design, build, operate, and support on-premises infrastructure, including Windows/Linux servers, AD, ADFS, DNS, DHCP, SCCM and proprietary services

• Serve as a senior technical escalation point (Tier 3) for complex infrastructure issues, including incident response and root-cause analysis

• Install, configure, and maintain hardware, software, and cloud services across enterprise environments

• Monitor system performance, availability, and storage utilization, and proactively address risks, capacity issues, and technical debt

• Plan and execute system upgrades and improvements to support growth, stability, and security

• Manage and maintain backup, restore, and disaster recovery (DR) solutions

• Implement and maintain security standards and controls across infrastructure platforms

• Maintain accurate and up-to-date technical documentation, standards, and procedures Platform Improvement

• Support and implement Windows/Linux and Internal proprietary initiatives to improve reliability, efficiency, and consistency

• Manage and support open-source platforms and tools used within the infrastructure environment

• Continuously evaluate and improve tooling, monitoring, and operational processes Team Collaboration & Leadership Provide technical guidance and mentoring to systems administrators and engineers

• Support team members by reviewing designs, assisting with complex troubleshooting, and sharing best practices

• Coordinate with cross-functional teams to deliver infrastructure projects and operational improvements

• Support escalated helpdesk requests when required

• Work flexibly with Asia and Brazil time zones to support global operations

• Bachelor's degree in Computer Science or a related field

• Relevant certifications such as Microsoft, VMware, NetApp, or Commvault are desirable Experience

• 9-12 years of experience in enterprise IT or infrastructure engineering roles

• Demonstrated experience working in global, multi-site environments

• Proven ability to independently own and deliver complex technical solutions Technical Skills

• Strong experience with hybrid cloud environments, including:

• Microsoft Azure administration (RBAC, Conditional Access, IaaS/PaaS)

• VMware and Hyper-V virtualization platforms

• Administration of Microsoft M365 services (Hybrid Exchange, SharePoint Online, Teams, OneDrive, Intune) using PowerShell

• Strong programming /scripting skills

• Strong experience with backup, restore, and disaster recovery solutions

• Administration of Windows Server and Linux (Ubuntu) operating systems

• Management of Active Directory, Group Policy, DNS, DHCP, and hybrid identity environments

• Support of Exchange Server (on-premises and cloud) hybrid environments

• Experience managing NAS and SAN storage platforms

• Experience supporting Kubernetes (K8s) environments

• Working knowledge of networking fundamentals, including TCP/IP, LAN/WAN, VPN/SSL, and endpoint security

• Experience with monitoring platforms such as Zabbix, including dashboards and alerting

• Management of SCCM/MECM, OS imaging, compliance baselines, and WSUS patching

• Strong troubleshooting skills across servers, endpoints, virtualization, backups, and cloud platforms Professional Attributes

• Strong verbal and written communication skills

• Highly organized with the ability to manage priorities and time effectively

• Proactive, self-motivated, and comfortable working independently

• Strong analytical and problem-solving skills with attention to detail

• Collaborative mindset with the ability to work effectively across global teams

• Comfortable taking ownership and accountability for technical outcomes

• Enthusiastic about learning and adopting new technologies

• Ability to clearly explain technical concepts to both technical and non-technical audiences

• Preferred bilingual: Chinese OR Mandarin