Help Desk

• Deliver front-line technical assistance for hardware, software, and user access issues in a fast-paced business environment.
• Troubleshoot and resolve problems across Windows 10, Windows 11, and Mac devices, escalating complex cases when needed.
• Manage incident and service request workflows through a ticketing platform, ensuring timely follow-up and accurate documentation.
• Support user account administration and access-related tasks involving Active Directory and related Microsoft tools.
• Assist with desktop setup, configuration, maintenance, and replacement activities for end-user systems and peripherals.
• Provide support for Windows 11 upgrade efforts and help users transition smoothly with minimal disruption to daily work.
• Contribute to basic troubleshooting and support activities connected to Azure-based resources and services.

• Communicate technical solutions in a clear, thorough manner while building positive working relationships with end users. Requirements - At least 3 years of experience in help desk or desktop support roles.
• Hands-on expertise supporting Microsoft Windows 10 and Windows 11 environments.
• Experience working with service desk or ticket management systems; familiarity with ServiceDesk Plus or ServiceNow is highly valued.
• Ability to support both PC and Mac users in a detail-oriented setting.
• Working knowledge of Active Directory and common user access support tasks.
• Exposure to Azure and basic cloud-related troubleshooting.
• Strong problem-solving, communication, and interpersonal skills. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.