IT Field Technician

Job Summary: Under direction from the Internal IT Manager: performs help desk computer support in resolving hardware and software technical problems and service requests/questions received by telephone and/or electronically by end-users; maintain, track, and create reports for calls and electronic requests received; can also assist in operating enterprise computer systems as required., * Perform Field work and provide support to all clinics

• Tasks (not limited to):
• Update Operating Systems and software packages
• Inventory All machines and add asset tag
• Label all computers LOC-STXX (LOC = Location Ex Lake Els. LE)
• Add and document Asset tag v/s serial number
• Check cameras and assess what needs to be replaced.
• Assign (If not assigned and if possible) IP address and Label printers accordingly
• Provides firstand second-level technical support to internal end-users regarding computer hardware, peripherals, or software operation via the service desk ticketing system.
• Responds to help desk calls, WhatsApp, email, or other electronic; prioritizes multiple help desk calls and requests for service; troubleshoots and identifies problems promptly to achieve User satisfaction; resolves problems, including user account and password resets; and provides follow-up with users to ensure problem resolution.
• Maintains Help desk logs (in a system) of incoming service requests; generates problem reports for the more challenging jobs; escalates urgent problems to the next level of support or to System Administrators; refers problem reports to the appropriate staff for follow-up and problem resolution; and informs supervisor of recurring problems.
• Provide telephone and remedial instruction to users on standard desktop applications utilized by RIOS and RIOS Corporation.
• Operates and troubleshoots peripheral devices such as printers, scanners, copiers, audio-visual equipment, etc.
• Works to identify and resolve system hardware problems and warranty replacements with vendors as necessary.
• Enter and track calls and requests for services and training into the call tracking system used by Information Technology; categorize, summarize, create, and maintain knowledge-based entries.
• Performs routine preventative maintenance on computer and peripheral equipment; cleans printers, scanners, etc.
• Provides hardware support to end users on peripheral networked and mobile devices, including minor repairs, configuration, and replacement of defective peripherals.
• Design, write, and produce software system documentation for training sessions and user desk reference manuals.
• Work cooperatively with IT Manager to resolve system problems.

· Stays current with system information changes and updates.

· Perform new/upgrade workstation installations and re-imaging.

· May assist with training new helpdesk staff.

· May provide after-hours weekend and off-site location support as needed.

· Performs other job-related work as required.

Do you have experience in IT support?, Do you have a Bachelor's degree?, * Bachelor's (Required), * IT support: 2 years (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance