UX & Change Management Lead - ESM Transformation

Sincera Technologies, Inc.
Chicago, United States of America
17 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Chicago, United States of America

Tech stack

Lucidchart
Service Design
User-Centered Design
Enterprise Portal
Figma
Interactive Whiteboards
ServiceNow

Job description

Seeking a UX & Change Management Lead to drive adoption of a unified Enterprise Service Management (ESM) platform. This role will focus on persona journey mapping, organizational change management (OCM), employee experience, and stakeholder alignment to support enterprise transformation initiatives., * Develop persona profiles and service journey maps using Figma/Miro

  • Translate stakeholder pain points into user-centric portal experiences
  • Create executive summaries, adoption materials, and change enablement content
  • Align process designs with Employee Center / Portal experience
  • Facilitate workshops and drive cross-functional stakeholder alignment
  • Support enterprise-wide adoption and communication strategies

Requirements

  • 7+ years in UX, Human-Centered Design (HCD), or Organizational Change Management (OCM)
  • Strong experience with persona mapping, journey mapping, and service design
  • Hands-on expertise with Figma, Miro, Lucidchart, or similar tools
  • Excellent communication and stakeholder management skills
  • Experience supporting large-scale ESM, ITSM, or digital transformation programs
  • Ability to work in fast-paced enterprise environments

Preferred

  • ServiceNow Employee Center / HRSD exposure
  • Prosci/ADKAR or related OCM experience
  • Experience in enterprise portal or shared services transformation initiatives

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