Lead IT Support Specialist, Fulfillment Center

We are seeking a Desktop Support Technician with strong Level 2 support experience to provide end-user support, device deployment, and ongoing maintenance of desktop environments. This role requires a hands-on professional who can deliver high-quality technical support while maintaining strong customer service and communication standards., * Install, configure, and maintain desktops, laptops, peripherals, and software in accordance with company standards

• Build, image, and deploy systems for new hires, including coordinating shipment and setup of equipment
• Provide Level 2 support, troubleshooting and resolving issues related to Windows 11 OS, desktop hardware, and enterprise applications
• Support Microsoft 365 (O365) applications, including installation, configuration, and troubleshooting
• Perform device lifecycle management, including upgrades, refreshes, IMAC (Install, Move, Add, Change) activities, and decommissioning
• Maintain accurate IT asset inventory, including tracking equipment and managing surplus hardware
• Troubleshoot network connectivity and support printing environments (network and local printers)
• Manage and support Active Directory, including user accounts, organizational units, and group policies
• Deploy and manage software using tools such as MECM, Intune, and App-V
• Provide mobile device and mobile mail support for end users
• Work with hardware vendors (e.g., Dell) for warranty support and escalations
• Track and manage incidents through ServiceNow or similar ITSM tools, ensuring SLA adherence
• Communicate technical issues and solutions clearly to both technical and non-technical users
• Document issues, resolutions, and processes to improve knowledge sharing and support efficiency, Operations Communication Service Level Microsoft 365 Prioritization Time Management Desktop Support Customer Service Technical Issues Microsoft Outlook Business Valuation Microsoft SharePoint IT Service Management Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Critical Illness Insurance Verbal Communication Skills End-User Training And Support Troubleshooting (Problem Solving) +0

Google IT Support It Support Analyst TEKsystems Cambridge, MA*On-Site JIRA Mac OS Writing Operations Leadership CompTIA A+ Collections Procurement Life Sciences Microsoft 365 Asset Tracking Follow Through Customer Service Computer Science CompTIA Network+ Technical Issues Help Desk Support Inventory Staging Peripheral Devices Business Valuation Service Management Employee Onboarding Inventory Management Full Stack Development Collaborative Software Business Transformation Critical Illness Insurance Software As A Service (SaaS) Information Technology Operations Apple Certified Support Professional Information Technology Infrastructure Library +0

Google IT Support Lead IT Support Specialist, Fulfillment Center Walgreens Mansfield, MA*On-Site Unix IBM i IBM AIX Planning Auditing Scheduling Automation Communication VMware VSphere Microsoft Excel Windows Servers Microsoft Office Microsoft Access CompTIA Network+ Technical Issues Material Handling Computer Hardware Desktop Computing Peripheral Devices Networking Hardware Local Area Networks Microsoft PowerPoint Production Equipment Relationship Building Network Infrastructure PHP (Scripting Language) Active Server Pages (ASP) SQL (Programming Language) HyperText Markup Language (HTML) Troubleshooting (Problem Solving) Visual Basic (Programming Language) +0

Coordinating Group Policy Communication Microsoft 365 User Accounts Problem Solving Desktop Support Customer Service Computer Science Active Directory Technical Issues Operating Systems Technical Support Peripheral Devices Personal Computers Business Valuation Software Deployment Lifecycle Management Desktop Environments IT Service Management Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Hardware Troubleshooting Critical Illness Insurance End-User Training And Support Microsoft Certified Professional Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), * 5+ years of experience in desktop support or a similar role

• Strong experience supporting Windows 11 environments
• Proficiency with Microsoft 365 (O365) applications and services
• Hands-on experience with PC imaging, deployment, and refresh processes (MECM preferred)
• Solid understanding of Active Directory (user management, OUs, group policies)
• Experience troubleshooting hardware (Dell preferred), software, and basic networking issues
• Familiarity with software deployment tools (MECM, Intune, App-V)
• Experience working with ServiceNow or similar ticketing systems
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and customer service skills
• Ability to manage multiple tasks and priorities in a fast-paced environment, * Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• Microsoft certifications or related technical certifications
• Experience in enterprise IT environments supporting large user bases

This is a Contract to Hire position based out of Hingham, MA. Pay and Benefits

The pay range for this position is $20.00 - $34.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.