EHR Support Analyst

The Support Analyst provides tier-one and tier-two support to affiliated practices utilizing the athenaOne Electronic Health Record (EHR) platform. This role ensures timely, accurate resolution of application and workflow-related issues through proactive case management, detailed documentation, and strong collaboration with internal teams and external vendors. The Support Analyst plays a critical role in maintaining system stability, provider satisfaction, and operational efficiency across the EHR landscape. This position requires analytical problem-solving skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced, remote environment. If you're a strategic and results-driven individual with a passion for helping physicians and clinics thrive, we'd love to hear from you!, * Provide day-to-day support for physician practices using the athenaOne EHR system, including troubleshooting access, workflow, and configuration issues, while delivering excellent customer service to ensure a positive user experience for physicians and staff.

• Manage and resolve support tickets within established service-level timelines, ensuring accurate documentation and timely follow-up in Salesforce.
• Analyze issues to identify trends, root causes, and opportunities for workflow or system improvement.
• Collaborate with EHR Trainers, Onboarding Managers, Revenue Cycle, and other internal teams to resolve complex or cross-functional issues.
• Assist with user provisioning, system configuration checks, and validation for practices while contributing to knowledge base articles, job aids, and process improvements

Do you have experience in Systems & applications support?, * Proven experience working in a medical office environment or healthcare setting with direct exposure to EHR systems

• Strong understanding of medical terminology and clinical workflows to effectively support healthcare providers
• Familiarity with managing medical records and ensuring data integrity within electronic health records
• Excellent problem-solving skills with the ability to troubleshoot technical issues efficiently
• Minimum 2 years of EHR support experience, preferably athenaOne

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay: $50,000.00 - $55,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance