Team Leader Technology- Headquarters Network

The HQ Network Engineering and Operations team ensures the availability and high performance of the Edward Jones headquarters network. This includes operating and maintaining existing solutions, engineering new solutions, and lifecycle management (HW/SW currency). The team works closely with Campus, WAN and Security network teams, as well as other Infrastructure, Platform, Application, and Architecture teams. Specific technology responsibilities include the data center network, DNS platform, application load balancing platforms, and native / non-native cloud solutions. Broader knowledge of WAN technologies, firewalls, etc., is also relevant to this role. We are seeking an exceptionally talented technology and people leader who will collaborate and innovate with others to deliver new solutions that support the firm's transformational goals.

• Plan and manage the activities of the HQ Network team, responsible for network availability and performance, operational support, maintaining existing solutions, and engineering new solutions
• Lead team during network / technology incidents to ensure necessary resources are brought to bear and incidents are resolved in a timely manner
• Identify opportunities and leverage tools, automation, and process improvements, to improve delivery of services, reduce outages and MTTR, etc.
• Drive and develop strategic direction for HQ network technologies, in alignment with the broader needs of the firm
• Lead team through annual financial planning activities and ensure personnel and financial needs are well defined for the coming year, enabling the team to meet / deliver:
• Financial obligations to external service providers
• Network currency, capacity, and enhancement efforts
• Technology projects
• Lead team through trimester and Agile planning cycles to ensure priorities are identified and team is delivering the right results in a timely manner
• Develop and present project recommendations, and gain necessary approvals for small to large and complex efforts
• Implement and operationalize approved solutions according to the needs of the firm
• Lead, mentor and develop associates, while maintaining a strong team culture that values the contributions of each individual
• Develop successors for key positions within the team
• Establish, maintain, and leverage relationships within and across departments, with various levels of leadership, and with various third parties / vendors
• Ensure prudent use of the firm's financial resources and hold external service providers accountable for service delivery and costs

• Bachelor's degree (Management Information Systems, Information Technology, Telecommunications, etc.) or equivalent work experience in Information Systems
• Minimum of 5 years' experience in telecommunications and networking technologies (routing, switching, campus wireless deployments, application load balancing, DNS, cloud solutions, etc.). This includes at least 3-years in a leadership role
• Experience with Cloud network solutions
• Experience with automation solutions and process mapping
• Experience with Agile methodologies
• Functional knowledge of processes, systems, and technologies used to support large enterprises
• Ability to recognize and assess operational and strategic opportunities, and provide solutions and recommendations in line with firm's strategic objectives
• Ability to develop efforts and projects with the appropriate business justification
• Ability to lead team and collaborate with others in the execution of efforts and projects
• Ability to appropriately react to availability issues with appropriate urgency, and lead team through assessment, mitigation, resolution, and closure activities
• Ability to identify and hire top talent, develop individual team members, and build / maintain a strong and inclusive team environment
• Ability to provide direction and leadership, and lead / influence others directly and indirectly
• Ability to effectively communicate with associates, business partners, vendors, and multiple levels of leadership
• Ability to effectively manage escalations within area of responsibility and work in concert with related support and project teams
• Must be process oriented; skilled in establishing and executing plans; able to establish metrics and monitor progress
• Must have excellent interpersonal skills; ability to develop relationships; seen as credible and trustworthy
• Ability to manage and develop self while internalizing leadership feedback

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm_source=DIRECT) . ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.