IT Product Specialist

Zest Scientific has been instructed to identify an IT Product Specialist to join a leading diagnostic supplier with a reputation for high quality products and services who are focused on improving and expanding their diagnostic science services within the field of Haematology. This individual with be self-motivated and technically focused and be responsible for maintaining customer satisfaction by performing routine technical support and hardware installations so a substantial amount of UK travel is required. This offers a great platform to develop your IT and problem solving skills in a company who are passionate about shaping the advancement of healthcare., * Maintaining maximum customer satisfaction by ensuring stakeholders receives excellent support throughout their instrumentation life.

• Ensuring all quality documents are completed to required standards and be able to plan installations and instrument software upgrades.
• Delivering customer training courses in-house and in laboratory settings making sure all training material is up to date.
• Ensuring completion of installation tasks - including hardware/virtualisation, configuration, IT Site Surveys, Implementation of backup solutions and project meetings.
• Support the customer support hotline - engaging with customers over the telephone and respond with pre-defined KPI time scales and utilise remote access applications where appropriate.

The Company:

• One of the UK's leading diagnostic suppliers with a reputation for high quality products and services.
• An adaptable and continuously expanding company who are passionate about improving healthcare for patients.
• Providing you with the scope for personal development and progression opportunities., * Leading semiconductor and microelectronics organisation
• Field basedService Engineer role
• Strong salary, share scheme and company car
• Healthy customer base

Service Delivery Director, eCOA Service Delivery Director, eCOA Remote Ref: 2597 (adap)

• Initially deliver eCOA technical solutions to warm leads in collaboration with Business Development
• Handle the implementation process of the solution
• Grow and build out an entire new eCOA function in…

• A results driven and creative individual who demonstrates exceptional general IT technical and problem solving skills.
• Experience of IT troubleshooting and delivering exceptional next generation application and hardware support both on-site and remotely.
• Excellent communication skills with an understanding of technical/scientific literature to be able to implement this information within the application.
• Experience in Biomedical Science or equivalent with a good understanding and experience in Haemostasis is ideal.
• Customer focused with a good grasp on the latest information technology tools, applications and services to be able to assist customer base by providing leading IT Scientific support.
• Flexible to work on an on call pattern to cover 24/7 support for customers Monday- Friday which will be organised on a rotational basis amongst the team.

• One of the UK's leading diagnostic suppliers with a passion for advancing healthcare.

• An adaptable and continuously expanding company with a reputation for high quality products and services.

• Providing you with the scope for personal development and progression opportunities.

• Competitive salary package. *, Our client is committed to securing the services of the right candidate and is offering a competitive salary package. Zest Scientific is working to a strict deadline so in order to be considered for this opportunity please apply now and your application will be reviewed immediately., * Leading Manufacturers of Smart and Efficient Instruments and Technologies in the Optical Industry

• Covering London & South East

• Paying up to £45,000 + Vehicle + Benefits