IT Support Engineer

We're hiring an IT Support Engineer to join a growing Technical Services team within a well-established, high quality and warm / friendly Tech focused company.

This is a varied, hands-on role where you'll support a range of business clients while also getting involved in project work across modern cloud and infrastructure environments.

If you're currently in a helpdesk / service desk or support role and want more variety, ownership, and exposure to technologies like Microsoft 365 and Azure, this is a strong next step. What You'll Be Doing

• Providing support to business clients (remote, phone and occasional onsite)
• Troubleshooting issues across Windows, Microsoft 365, networking and applications
• Administering Microsoft 365 (users, licensing, Exchange, Teams, SharePoint)
• Supporting endpoint/device management (e.g. Intune)
• Assisting with infrastructure (Active Directory, servers, DNS/DHCP, virtualisation)
• Supporting networking basics (Wi-Fi, VPNs, firewalls under guidance)
• Taking ownership of tickets through to resolution in line with SLAs
• Contributing to project work (cloud migrations, upgrades, deployments)
• Documenting solutions and improving internal processes

• Experience in an IT support / helpdesk / desktop support role
• Strong Windows 10/11 troubleshooting skills
• Good working knowledge of Microsoft 365
• Basic understanding of networking (TCP/IP, Wi-Fi, switching)
• Strong communication skills and a customer-focused approach
• Organised, detail-oriented and proactive

Desirable:

• Experience with Intune / endpoint management
• Exposure to Azure
• Windows Server or virtualisation experience
• Relevant certifications (CompTIA, Microsoft, etc.)