EDBS IT Support Engineer

EDBS IT Support Engineer (1st/2nd line) - Milton Keynes & Coventry - 3 month contract

We are looking for a strong 1st Line/borderline 2nd Line Support Engineer to provide on-site IT support within an education environment, supporting both students and teaching staff. The successful candidate will be hands-on, customer-focused, and confident troubleshooting a wide range of end-user issues across desktop, laptop, classroom, and basic network technologies. This role requires excellent communication skills, a proactive attitude, and previous experience working in schools, colleges, or similar user-facing environments. The Successful candidate will required to work in Milton Keynes 4 days a week and in Coventry 1 day a week.

PLEASE ONLY APPLY IF YOU HAVE A CURRENT EDBS DATED WIHTIN THE LAST 6 months

Key Responsibilities

• Provide on-site IT support to students, teachers, and administrative staff
• Troubleshoot and resolve hardware, software, printer, and connectivity issues
• Support Windows 10/11 devices, laptops, desktops, and mobile devices
• Administer user accounts, password resets, and permissions via Active Directory/Entra ID
• Support Microsoft 365 applications including Outlook, Teams, and SharePoint
• Assist with classroom IT setups, AV equipment, and interactive technologies
• Build, configure, and deploy end-user devices
• Log and manage incidents through the IT ticketing system
• Escalate complex issues to senior engineers where required
• Ensure a high level of customer service and clear communication at all times
• Support safeguarding and IT security procedures within the education environment

Required Skills & Experience

• Strong experience in a 1st Line or junior 2nd Line Support role
• Previous experience providing on-site end-user support
• Good knowledge of Windows 10/11 and Microsoft 365
• Experience with Active Directory and basic networking
• Hardware troubleshooting and device deployment experience
• Excellent communication and customer service skills
• Ability to work independently and prioritise workload effectively
• Enhanced DBS check is mandatory

If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

We are looking for a strong 1st Line/borderline 2nd Line Support Engineer to provide on-site IT support within an education environment, supporting both students and teaching staff. The successful candidate will be hands-on, customer-focused, and confident troubleshooting a wide range of end-user issues across desktop, laptop, classroom, and basic network technologies. This role requires excellent communication skills, a proactive attitude, and previous experience working in schools, colleges, or similar user-facing environments. The Successful candidate will required to work in Milton Keynes 4 days a week and in Coventry 1 day a week., * Strong experience in a 1st Line or junior 2nd Line Support role

• Previous experience providing on-site end-user support
• Good knowledge of Windows 10/11 and Microsoft 365
• Experience with Active Directory and basic networking
• Hardware troubleshooting and device deployment experience
• Excellent communication and customer service skills
• Ability to work independently and prioritise workload effectively
• Enhanced DBS check is mandatory