1st/2nd Line Support Analyst - 6 month contract (via umbrella) - Northampton

The role will join a support team who support the organisation across all 1st/2nd line technical issues providing support in person, via email and remotely.

This is an excellent opportunity for someone with a strong support background who enjoys working across Microsoft technologies and wants to develop their career within a collaborative and forward-thinking environment.

As this role supports the organisations users it will require the Support Engineer to be onsite 4 day per week. The successful candidate will need to have access to a car to get to the client site which is not reachable by public transport.

• Experience providing 1st and 2nd line support across organisations
• Experience supporting Microsoft 365 technology
• Experience supporting Windows 10/11
• Experience supporting Active Directory & Azure AD
• Experience supporting Intune/Endpoint Manager
• Experience supporting Teams & SharePoint
• Good experience of Networking & hardware troubleshooting
• Experience supporting onboarding/offboarding processes
• Experience of escalating and managing technical issues where appropriate
• Experience maintaining documentation and contributing to process improvement
• Excellent communication skills
• Excellent customer service skills
• Demonstrable experience of ability to prioritise resolutions
• Experience of managing asset inventories