IT Service Desk Engineer

As an IT Service Desk Analyst, you will provide hands-on technical support to business users across multiple sites. Working as part of a small but dynamic team, you will be responsible for troubleshooting issues, maintaining systems, and supporting the rollout of new technologies., Providing end-user support across desktops, laptops and mobile devices. Supporting Microsoft environments including Windows 11, Microsoft 365, and cloud-based platforms. Managing and maintaining core infrastructure such as Active Directory, Group Policy and print services. Supporting networking components including DNS, DHCP, switches and firewalls. Working with third-party vendors to ensure high-quality service delivery. Contributing to IT projects and system improvements across the organisation. You will also have the opportunity to broaden your skillet by getting involved in new system implementations and IT initiatives.

To be successful in this role, you will bring a strong foundation in IT support along with a proactive and solution-focused mindset. Key requirements include: minimum of 3 years' experience in a hands-on IT support role within a busy environment. Strong experience supporting Windows environments, including Windows 11 and Windows Server Experience with Microsoft 365 technologies including Entra, Teams, Exchange Online, OneDrive and SharePoint Understanding of networking fundamentals such as DNS, DHCP and firewall/switch support Experience supporting mobile devices (iOS and Android Ability to work independently and resolve issues through completion. Strong communication skills with the ability to support non-technical users Desirable (but not essential): Exposure to ITIL processes or service desk frameworks Experience with In tune or device configuration policies Knowledge of project delivery methodologies A full driving licence and access to transport will be required due to occasional travel across sites.