IT Support Officer

Bamford Contract Services
Rochdale, United Kingdom
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
£ 35K

Job location

Rochdale, United Kingdom

Tech stack

Microsoft Active Directory
Databases
Dynamic Host Configuration Protocol
Hyper-V
Microsoft Office
Windows Server
Virtualization Technology
Computer Networking Systems
Performance Monitor
VMware

Job description

Our client, a well-established and forward-thinking organisation, is seeking a proactive and technically capable IT Support Officer to join their internal IT team. This is an excellent opportunity for an experienced IT professional to play a key role in maintaining and improving business-critical systems while supporting users across the organisation.

Acting as a central point of contact for IT support, you'll be responsible for ensuring smooth day-to-day operations, troubleshooting issues, and contributing to ongoing systems development, including ERP enhancements.

IT Support Officer Key Responsibilities

  • Act as deputy to the IT Manager when required
  • Provide first-line and second-line IT support to users across the business
  • Maintain, configure, and monitor hardware, software, and network systems
  • Troubleshoot technical issues including hardware faults, printing, and access problems
  • Ensure the reliability and performance of existing IT systems
  • Support the development and optimisation of the company-wide ERP system
  • Assist with IT and telecommunications asset management
  • Manage onboarding for new employees, including account setup and system access
  • Support the generation and delivery of ERP-based reports

Requirements

  • Minimum 3 years' experience in an IT support role (ideally within a manufacturing or similar environment)

  • Strong working knowledge of:

  • Active Directory

  • Microsoft Office 365

  • DNS & DHCP

  • Windows Server (2016-2022)

  • Virtualisation technologies (VMware, Hyper-V)

Understanding of server infrastructure and database systems

Experience with ERP systems (e.g. EFACS, Syspro) is highly desirable

Solid understanding of operating systems architecture and performance monitoring, * Strong problem-solving skills with a logical approach to troubleshooting

  • Excellent communication skills, both written and verbal
  • Ability to engage with stakeholders at all levels of the business
  • Self-motivated with the ability to work independently and collaboratively
  • Adaptable and eager to learn new technologies in a dynamic environment

Benefits & conditions

  • Opportunity to work in a varied, hands-on IT role
  • Exposure to enterprise systems and ERP development
  • Supportive team environment with career development potential
  • Competitive salary and benefits package

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