Customer Service Quotation Specialist (SAP)

Important Note: This is NOT a call center or retail customer service role., We are looking for an experienced Inside Sales / Quotations Specialist to support industrial customers with pricing, order management, and issue resolution. This role sits at the intersection of customer service, inside sales, and supply chain coordination, working closely with Sales, Operations, Engineering, and Production teams.

The ideal candidate has a strong background in SAP-driven quoting and order processing and is comfortable managing technically detailed customer requests.

Responsibilities

• Prepare and manage quotes, pricing, and estimates for industrial products
• Process and manage customer orders through SAP (ERP system)
• Serve as the primary point of contact for customers regarding:

• Order status
• Lead times
• Product availability
• Issue resolution

• Coordinate with internal teams (Sales, Operations, Supply Chain, Engineering) to ensure accurate and timely fulfillment
• Proactively communicate updates to customers and ensure a smooth end-to-end experience
• Identify and resolve fulfillment issues, including recommending alternative solutions when needed
• Track order performance, delivery metrics, and sales activity
• Support initiatives to improve on-time delivery (ROTD) and overall customer satisfaction
• Provide guidance and support to less experienced team members

We are seeking candidates with hands-on experience in SAP, quoting, order management, and industrial or manufacturing environments., * 4-5+ years of experience (customer service, estimating, or inside sales)

• Strong SAP (ERP) experience REQUIRED
• Excellent communication and problem-solving skills
• Ability to work cross-functionally in a fast-paced environment

Preferred (for conversion)

• Degree in Engineering, Business, or related field
• Experience with Incoterms, supply chain, or project execution
• CRM experience (Salesforce a plus)

Customer Service Quotation Specialist (SAP)