IT Help Desk - Field Technician 1

Must be able to work a solid 40 hour a week schedule

Must possess a Confidential clearance

Must be able to pass a NACI (T1)

Must have reliable transportation.

Must have at least 2 years of experience is this role.

Job Task:

• Provide outstanding customer support assistance via phone and email in Windows 10/11.
• Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
• Meet SLAs in a high volume work environment.
• Utilize solid MS Office 365 Outlook
• Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
• Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
• Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices.

WHAT YOU'LL NEED TO SUCCEED

• IT related experience troubleshooting hardware and software, and connectivity issues.
• IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 11/Office 365.
• Familiarity with a high paced SLA driven environment
• Experience troubleshooting Windows 11, MS Office 365 Outlook.
• Experience configuring MAC desktops and Laptops
• Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
• Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.
• Knowledge of a Ticketing System.
• High School Diploma or GED

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Allstates Consulting Services is looking for a strong Field Technician I in the Hyattsville, MD area. As a Field Technician I you will help ensure today is safe and tomorrow is smarter. Our work depends on Field Technician I joining our team to support the software/hardware services that are provided.