Desktop Support Tech

• Be able to assist and coordinate special projects involving workstation software installs and configurations
• Working knowledge of computer hardware to include Dell and HP
• Be able to analyze, log, track and resolve software/hardware matters pertaining to network connectivity issues, printer, and other software applications
• Perform troubleshooting to isolate and diagnose common system problems
• Be able to install, configure, troubleshoot hardware and software for desktop, laptops and other equipment
• Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures
• Be familiar with Windows, M365, MECM (SCCM) and know imaging and backup procedures
• Must be able to work without constant supervision.
• Must have great communication and customer service skills.

• Minimum 1 years of experience in a variety of Intel based PCs, laptops and servers; network printers, and Androids/Iphones
• Minimum 1 years of experience with Windows 10/11, MS Office, Citrix, MECM and Ghost
• Ability to obtain a Public Trust Security Clearance

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R