Integration Support Lead

The Integration Support Lead is responsible for overseeing operational support and reliability of enterprise integrations across Cavender's systems. Reporting to the Enterprise Integrations Manager, this role serves as the primary point of coordination for integration incidents, support activities, and continuous improvements across integration platforms. As Cavender's continues to scale, new enterprise systems are being introduced including Jesta, Dynamics 365, Barrett 3PL, Salesforce Commerce Cloud (SFCC), Braze, and Snowflake. This role ensures integrations remain stable, monitored, and optimized while working closely with development teams, business stakeholders, and external partners to support enterprise operations. DUTIES AND RESPONSIBILITIES

• Support the "Cavender's Culture" and drive the Mission, Vision and Values.
• Lead day-to-day operational support for enterprise integrations.
• Monitor integration pipelines across Orchestra, Azure Logic Apps, Boomi, and related platforms.
• Coordinate incident response and root cause analysis for integration failures.
• Ensure timely resolution of integration issues impacting enterprise systems.
• Oversee performance and reliability of integration infrastructure.
• Conduct performance tuning and operational optimization of integration workloads.
• Maintain operational documentation and runbooks for integrations.
• Support Snowflake data modeling, reconciliation, and monitoring.
• Investigate and resolve data inconsistencies between integrated systems.
• Ensure data integrity across enterprise applications.
• Act as the primary escalation point for integration-related issues.
• Lead root cause investigations and drive long-term fixes.
• Collaborate with internal teams and external partners to resolve production incidents.
• Provide technical leadership for integration support operations.
• Coordinate activities across developers, offshore teams, and contractors.
• Ensure knowledge sharing and documentation to prevent single points of failure.
• Support planning and prioritization of integration backlog requests.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent work experience.
• 5+ years of experience supporting enterprise integrations, middleware platforms, or application integrations.
• Experience supporting integration technologies such as Boomi, Azure Logic Apps, Orchestra, or similar platforms.
• Experience supporting enterprise systems such as ERP, ecommerce, and data platforms.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting modern data platforms such as Snowflake preferred.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to collaborate cross-functionally with both technical and business teams.

PREFERRED SKILLS

• Experience supporting enterprise integration platforms or middleware environments.
• Familiarity with cloud-based integration architectures.
• Experience implementing monitoring and operational support frameworks.
• Retail or ecommerce industry experience.
• Strategic mindset with strong operational execution skills.
• Strong collaboration and leadership capabilities.