Coordinator, Ticketing and Business Intelligence

The San Jose Earthquakes are seeking an analytical thinker to join our team as a Coordinator, Ticketing & Business Intelligence. This role supports the Ticketing and Account Service teams, as well as other departments as needed, through lead distribution management, data visualization, ad hoc reporting, ticketing system maintenance, and assistance with data warehouse administration. The position requires regular collaboration with sales and service teams, along with third-party vendors. This role reports to the Manager, CRM & Strategy. Who You Are: We are looking for people that want to hustle big.

• Hustle: Having the desire to authentically connect people, willing to always show up for our fans, and having an innate pride in their work
• Big: Devoted to quality in execution, don't be afraid to swing big, and owning the result, * Primary analyst responsible for daily, weekly and monthly ticketing reports including sales velocity, pipeline management, commission reporting, complimentary tickets, and lead distribution.
• Assist the sales and service team with lead scoring, sales trends, renewal modeling, demographics, and ad hoc projects as requested by Sales and Strategy leadership
• Maintain a day-to-day relationship and project management with KORE/Two Circles, Salesforce, and Tixr and other vendors that support the Ticketing, CRM and Data Warehouse systems to keep the systems up to date and running smoothly
• Assist marketing and sponsorship with qualitative and quantitative research as time permits
• Learn and assist in maintaining CRM System.
• Learn and assist in Ticket Operations duties as needed
• Other analytics projects as assigned
• Willing to work on Salesforce certifications as time permits

A successful candidate in this position will possess a high level of attention to detail, creative problem solving skills, and passion for solving puzzles. They will take pride in providing solutions for internal and external stakeholders; and a curiosity for business strategy and data analytics. Job Competencies include:

• Adaptable
• Thoroughness
• Collaboration
• Analytical Thinking
• Problem Solving
• Detail-oriented
• Coachable, * 4-year college degree with a focus in MIS, Business administration, or related field
• At least 1 year of experience with a ticketing system as an end user
• Exposure to Salesforce Sales Cloud as an end-user or administrator preferred
• Advanced proficiency in Microsoft Office, particularly Excel, VBA knowledge a plus
• Proficiency in SQL required
• Basic coding knowledge in at least one of the following languages preferred: R, Python
• Ability to prioritize workload, and solve problems efficiently and quickly
• Ability to provide excellent customer service to all internal and external clients by representing the organization and department professionally
• Ability to multitask in a fast-paced environment
• Needs to be assertive, motivated, self-starter, autonomous, and collaborative
• Ability to handle sensitive data including fan PII data across multiple systems
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Available to work various hours including evenings/nights, weekends, and holidays
• Ability to access and input information using a moderately complex computer system
• Experience in sports and/or entertainment industry preferred
• Basic coding knowledge in at least one of the following languages preferred: R, Python
• Experience with Tableau helpful

Salary range: $55,000 - $60,000