Microcomputer/Network Specialist 1 (PCN 07-4582)

HelpDesk system. You will also administer a corporate version of Gmail for both staff and students, support and configure Cisco IP phones, and provide support for student testing software.Our Mission, Values, and Culture: The Alaska Vocational Technical Center (AVTEC) trains Alaskans for work in the trades. Our motto is "start a career in less than a year" and the mission is to deliver flexible, accessible and affordable workforce training that is responsive to the dynamic needs of business and industry and serve Alaska's diverse communities. The mission is realized through our day-to-day operations, where staff and instructors collaborate to ensure the success of AVTEC students in completing training and securing employment post-training.Benefits of Joining Our Team: The most significant benefit of being an employee at AVTEC is that you will work within an organization that provides better opportunities for Alaskans. As a member of the staff within a Division of the State of

Alaska, you are employed by the State of Alaska and, as such, are offered paid leave accrual, retirement, and health benefits.The Working Environment You Can Expect: AVTEC is located in Seward, a small and friendly community situated at the head of Resurrection Bay; amenities such as coffee shops, retail stores, and restaurants are all within walking distance of any AVTEC campus, and beautiful nature trails and a great walking and biking path are just steps away from the office door. The working environment and culture are friendly, flexible, and supportive.Who We Are Looking For: We are interested in candidates who possess some or all of the following position specific competencies: Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situationsInformation Resources Strategy and Planning: Knowledge of the principles, methods, and techniques of information technology (IT) assessment, planning, management, monitoring, and evaluation, such as IT baseline assessment, interagency functional analysis, contingency planning, and disaster recovery.To view the general description and example of duties for the position, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs, rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.Minimum Qualifications: Any combination of education and/or experience that provides the applicant with competencies in: Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components.Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem. Equivalent to those typically gained by: Training and experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations. Special Note: "Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. "Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job. "Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.