Sr. Manager, IT Performance and Governance - Remote

Your Role: The Operational Excellence Leader drives IT performance, governance, and transparency-ensuring technology initiatives align to business goals. This role builds metrics, reporting, and governance frameworks while partnering with Strategic Sourcing to manage vendor performance and maximize value., * Develop and maintain dashboards that provide clarity into IT's execution performance and operational health.

• Leverage insights to identify trends, risks, and opportunities for continuous improvement.

OKR Definitions & Business Objective Mapping

• Partner with IT leadership to define IT objectives and key results (goals and milestones), ensuring alignment with enterprise and business goals.
• Map IT goals and initiatives to strategic and operational objectives, providing visibility into progress and value realization.
• Champion a culture of accountability and performance measurement within IT.

IT Governance Frameworks & Compliance

• Develop and maintain IT governance frameworks, policies, and procedures to ensure effective and efficient IT operations.
• Implement standardized tools and processes to support IT governance objectives and ensure alignment with business and regulatory requirements.
• Perform governance assurance efforts to ensure alignment to consistent and effective standards, partnering with collaborators to address gaps.
• Drive process improvements and efficiencies across IT governance areas, aligning the operating model with evolving business needs and industry standards.

Vendor Governance & Relationship Management

• Establish and manage vendor governance structures to ensure effective partnerships and oversee vendor performance, risk assessments, and contract alignment.
• Collaborate with procurement and IT leaders to optimize vendor relationships and define key performance indicators (critical metrics) to measure vendor effectiveness.
• Ensure vendors meet service level agreements (SLAs) and contractual obligations, driving continuous improvement in vendor performance and value delivery.

Leadership and Culture Stewardship:

• Create a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.
• Actively shape our company culture through words and actions (e.g., sponsoring an employee resource group, mentoring employees, volunteering, joining cross-functional committee / team, encouraging team member involvement in these activities).
• Model our Core Beliefs and champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.).
• Deliver our strategy through an enterprise lens, staying informed of key enterprise initiatives, industry trends, and business results.
• Demonstrate a company ownership approach, thinking beyond boundaries of their own area.
• Travel as needed for role, including enterprise meetings, divisional / team meetings, representing the company at industry events, and other in-person meetings., * Master's Degree preferred
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska., Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us., If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Do you have experience in Vendor relationship management?, Do you have a Bachelor's degree?, * Bachelor's degree in Business, Finance, Information Technology, or a related field

• 5+ years of experience in IT operational performance management, IT governance, or related roles.
• Strong background in IT metrics, performance reporting, and data-driven decision-making.
• Demonstrable experience in developing and implementing IT governance frameworks, policies, and compliance programs.
• Exceptional analytical and problem-solving skills, with experience using dashboards and metrics to drive continuous improvement.
• Superb communication and collaborator management skills, with the ability to develop a culture of accountability and performance measurement within IT.
• Experience working with third-party vendors and leading sophisticated IT contracts.
• Certifications such as CISA, CISM, ITIL, or PMP are a plus.

3.43.4 out of 5 stars Long Key, FL 33001 Remote $168,300 - $224,300 a year - Full-time, Pulled from the full job description

• 401(k) matching, Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits., The national average salary range for this position is $168,300.00-$187,000.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $168,300.00-$224,300.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 20% of eligible pay.

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work., Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long-term success. Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in-person moments that deepen connection and collaboration.