Analyst - User Platform Services (Virtualization)

• End User Platform Services is a highly technical team that owns and evolves local and remote end user services, including:

• Citrix
• VDI
• VPN
• Intune
• Network printing
• Physical workstations

• For senior engineers, this role offers more than operations
• Opportunity to help shape platform strategy and long term technical vision
• Translating business capabilities into scalable standards and roadmap initiatives

• Bachelor''s degree Computer Science, Information Systems, or other job related field
• OR 4 years of job related work experience
• OR 2 years of job related experience plus an associate''s degree in Computer Science, Information Technology or other job related degree

Required Work Experience

• 7 Years specific knowledge of the technologies, products, and/or processes to be supported
• 3 Years directly supporting those technologies, products, and/or processes (may be concurrent), <>Citrix Virtual Apps & Desktops (On Prem & Cloud)
• XenApp/XenDesktop
• NetScaler
• StoreFront
• Windows Server
• Active Directory
• HA
• Performance tuning
• Security

<>Secure Remote Access / Zero Trust

• Zscaler (or equivalent)
• VPN technologies
• Migration from legacy remote access models

<>VDI & Endpoint Platforms

• Windows workstation platforms
• VDI integration
• Cross platform dependency awareness

<>Enterprise Networking & Security Integration

• Firewalls
• Certificates
• TLS
• Access controls
• Traffic routing
• Security tooling as they impact endpoints and remote access, <>Citrix Platform (Cloud & On Prem)
• Modernizing legacy Citrix environments
• LTSR upgrades
• StoreFront optimization
• Infrastructure reduction

<>Secure Remote Access / Zero Trust (Zscaler, VPN)

• Designing and testing modern remote access patterns to replace or augment VPN/Citrix

<>Endpoint & Virtual Workspace Technologies

• Integrating remote access solutions with workstation OS standards and VDI platforms