Help Desk Specialist
BlueWater Federal Solutions
Arlington, United States of America
6 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
IntermediateJob location
Arlington, United States of America
Tech stack
Microsoft Active Directory
HP Service Manager Software
Network Troubleshooting
SC Clearance
Information Technology
Job description
- Align with DoD IT support standards, NMCI/NGEN service support, and cybersecurity requirements.
- Troubleshoot hardware, software, and network issues at Tier 2 level.
- Manage and facilitate customer service to deliver NGEN/NGEN-R services to end users, process service request orders, and provide management, support and oversight to the lead CTR.
Requirements
- 5+ years of experience in Information Technology, with 2 years of experience working with the NMCI/CoSC/NGEN/NGEN-R contracts ordering and tracking system.
- Active Secret clearance required
- Experience with Active Directory, HP Service Manager, and IT service desk processes is essential.