IT Support Specialist

• Tier 1 & 2 Internal Support: Act as the primary point of contact for all internal tech issues (macOS, iPadOS, and software) for our US and Belgrade-based employees.
• Remote Troubleshooting: Utilize MDM and remote-access tools to resolve hardware and software friction across multiple time zones.
• Onboarding/Offboarding: Manage the technical lifecycle of employees, including setting up user accounts, configuring workstations, and revoking access for departing staff.
• Logistics & Procurement: Own the "Shipping & Receiving" lifecycle for company hardware. You will coordinate the secure delivery of laptops and peripherals to our remote US team and our international office in Serbia.
• Inventory Mastery: Maintain an accurate, real-time database of all company assets. Ensure hardware is refreshed, repaired, or decommissioned according to company policy.
• Apple Ecosystem Expert: Serve as the in-house expert for our Mac and iPad-heavy environment, ensuring all mobile devices are optimized for the Ezderm platform.
• CTO & Dev Team Support: Assist the CTO with infrastructure projects, security audits, and the implementation of new internal tools.
• Environment Testing: Help the Dev team simulate hardware environments for troubleshooting or testing new Ezderm builds on various iPad models.
• Perform other duties as assigned to support Ezderm's client success.

• High School degree or equivalent required; Associate's or Technical degree in IT/Computer Science preferred.
• Proven experience troubleshooting iOS/iPadOS and cloud-based applications.
• 3+ years in a dedicated IT Support or Help Desk role. Experience supporting a global/remote workforce is a major plus.
• • Expert-level knowledge of macOS and iPadOS*
• Advanced Troubleshooting: Strong analytical skills with the ability to think like a debugger when facing hardware or software failures.
• Familiarity with Mobile Device Management (MDM) software (e.g., Okta, Jamf, Kandji).
• Highly organized with experience in international shipping/customs (specifically for electronics) or a willingness to master it quickly.
• Communication: Excellent verbal and written skills; ability to explain technical workarounds to non-technical users.
• Mobility: Ability to travel domestically (up to 20%) as needed.

Parental leave, 401(k), Health insurance, Retirement plan, 401(k) matching, Paid time off, Vision insurance, Health savings account, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance