Network Operations Engineer III

The Network Operations Engineer III will be joining as a key member of our "Follow the sun" Network Operations Control Center (NOCC) team, providing crucial support for CME's network infrastructure; through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices.

The Network Operations Engineer III will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes, and standards. The role will be key to ensuring the overall platform stability and its sustained delivery to clients and internal stakeholders., * Acts as first responders, helping to organize and control incident response.

• Day to day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs and quality standards are met
• Handling complex technical support issues
• Review and Implementation of changes in all of our controlled environments
• Ability to support network faults, to conclusion in a multi vendor, multi-appliance infrastructure
• Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests
• Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting changes, infrastructure and firmware updates)
• Maintain a positive attitude and a high level of customer service at all times
• Help with the technical development and guidance of junior engineers
• Contribute to the overall development of the operational systems and processes
• Maintain accurate troubleshooting records through industry standard ticketing systems
• Writing technical SOP's and other documentation.

Essential:

• Extensive experience in a fast paced, enterprise NOC role (minimum 2nd or 3rd line experience)
• In-depth support experience of LAN & WAN technologies:
• R/S: OSPF, BGP, TCP/IP, Layer 2 architectures
• Exposure to firewalls, and load balancing with an understanding of:

• Security Posture: Firewalling, ACLs, industry best practice, Internet architectures
• Load Balancing: F5 LB, iRules, persistence, etc.

• VPN: IPSec and SSL
• Understanding of Wireless technologies:
• Understanding/experience with ISO and ITIL standards
• Experience Supporting or Working with Cloud Technologies

Desirable:

• Enterprise R&S certification (Cisco, Juniper, etc.)
• Enterprise Firewall Certification (Palo Alto, Fortinet, etc.)
• Enterprise Wireless Certification (Aruba, Meraki, etc.)
• Cloud Certification - GCP (Preferable) / AWS / Azure Certification
• Toolset Management experience (Solarwinds, or similar)
• WCA (Wireshark Certified) - or experience with hardware based packet capture systems.
• Multicast: PIM-SM, MSDP, AnyCastRP

This role supports the U.S. shift: Sunday - Thursday 12:00pm - 8:30pm CDT. Please note, the schedule is potentially subject to change.

CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $42.93-$71.58. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant). Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.

CME Group: Where Futures are Made

CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.