End User Engineer

Trigyn's direct client has a contract to hire opportunity (Temp to Perm full time) for an End User Engineer in Baltimore, MD (HYBRID). The particulars of the position are as follows., ? Develop, build, and maintain application packages for deployment from Intune as well as SCCM. ? Ensure compatibility, performance, and security of application packages, adhering to best practices and standards. ? Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.

Intune Administration: ? Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices. ? Implement and manage Intune profiles, compliance rules, and security settings to ensure a secure and productive end user environment. ? Stay updated on Intune features and capabilities, leveraging new functionalities to enhance device management and user experience.

SCCM Administration: ? Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management. ? Deploy, maintain, and upgrade Task Sequences for PXE imaging process. ? Implement and manage SCCM scheduled deployments, compliance and reporting.

Technical End User Support: ? Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. ? Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations. ? Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.

Collaboration and Knowledge Sharing: ? Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience. ? Share expertise and provide training to other team members on application packaging techniques, SCCM and Intune administration best practices, and advanced troubleshooting methods. ? Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures.

The client is seeking a proficient and dedicated End User Engineer to join the team. This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical escalation point for other end user teams. The ideal candidate will have a strong background in application packaging, with expertise in SCCM and Intune deployment and management, and troubleshooting complex end user issues., ? Bachelor?s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

? Relevant certifications preferred, such as: ? Microsoft Certified: Microsoft End Point Administrator Associate ? Microsoft Certified: ? ITIL Foundation Certification (a plus)

Experience: ? 5+ years of experience in IT end-user computing or endpoint management roles, with a focus on enterprise environments.

? 3+ years of hands-on experience with: ? Microsoft SCCM (System Center Configuration Manager) administration, including software distribution, patching, and imaging. ? Microsoft Intune / Endpoint Manager for device and application management.

? Proven experience with application packaging (MSI, App-V, MSIX, scripting for deployment). ? Strong understanding of Windows 11 client environments, device compliance, and security configurations. ? Experience providing advanced technical support and acting as an escalation point for complex end-user issues. ? Familiarity with PowerShell scripting for automation and deployment tasks. ? Proven experience with application packaging (MSI, App-V, MSIX, scripting for deployment). ? Strong understanding of Windows 11 client environments, device compliance, and security configurations. ? Experience providing advanced technical support and acting as an escalation point for complex end-user issues. ? Familiarity with PowerShell scripting for automation and deployment tasks.

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.