Implementation Support Analyst

As an Implementation Support Analyst, you will report to and work closely with the Director, Implementation Logistics. This position will have some responsibilities cross-over with the Technical and Application teams while supporting activities in both the technical and applications spaces during the implementation phase of projects, followed by post-go-live support., * Coordinates training activities as outlined by the Director, Implementation Logistics by creating, sending, and tracking customer training invites and providing the customer with appropriate training documentation before go-live.

• Supports customer go-lives, manage remote support line, document all requests in go-live tracker, and other go-live duties as needed.
• Supports the Director, Implementation Logistics with customer-facing tracking spreadsheets, KPI's and other support processes as needed.
• Assists the Director, Implementation Logistics with any other duties as necessary to meet project/support milestones.
• Manages and maintains customer support access for the global Visage team, documenting support access for each customer, requesting access, and maintaining access for Visage Global support.
• Documents internal training for ISO requirements and generate internal training certificates.
• Escalates issues as necessary.
• Helps triage and distributes customer support requests via ZenDesk and Jira both during and after implementation.

• Bachelor's degree
• 5+ years of implementation or logistics experience
• An understanding of radiology will be highly regarded
• Highly developed interpersonal skills
• Strong organizational and time management skills
• Well-developed documentation and record-keeping skills
• The ability to work under pressure
• Intermediate Microsoft skills (e.g., Excel, Word, Google Docs, etc.)

Visage Imaging is a global provider of enterprise imaging solutions that enable PACS replacement with local, regional and national scale. Visage Imaging customers around the globe use the Visage 7 Enterprise Imaging Platform to leapfrog the limitations and restrictions of legacy PACS, significantly improving patient care through the use of innovative server-side and cloud-engineered technology. We pride ourselves on our distinctive, impactful technology and services, and strive for excellence in everything we do. Visage Imaging, Inc. and Visage Imaging GmbH are wholly-owned subsidiaries of Pro Medicus Limited (ASX: PME), with more than 30 years of experience in medical imaging. All interested and qualified candidates are requested to email a resume and cover letter to jobs@visageimaging.com., Visage Imaging, Inc. is looking for an Implementation Support Analyst, working virtually or at Visage Imaging's North America Headquarters in San Diego, CA, with the industry's fastest, most powerful Enterprise Imaging Platform: Visage 7.