Epic Senior Application Analyst Lumens - IS Application Services

Responsible for the development, configuration, implementation, and on-going support of the Epic Electronic Medical Record (EMR) and other supporting IT systems for Penn State Health systems. This role involves working closely with clinical, operational, financial services, and administrative staff to optimize the use of the Epic system, ensuring it meets the needs of the healthcare organization and supports the delivery of high-quality patient care., * Engagement with Teams: Assist in planning, design, configuration, testing, and implementation of Epic EMR modules by collaborating with various clinical teams, business operations, and cross-functional IS teams.

• Documentation: Create documentation of business requirements, current and future state workflows to aid in system design and configuration.
• Technical Analysis: Utilize technical and analytical skills to determine the best approaches for tailoring the system to meet Penn State Health's goals of standardization across the health system.
• Testing: Participate in testing activities, including writing test scripts, conducting functional and integration testing, and resolving issues.
• Meetings: Attend and/or facilitate team and project meetings to discuss activities, work tasks, and issues related to the team and project.
• Go-Live Support: Provide support during go-live events, including both standard and off-hours support.
• Project Management: Manage small to medium sized projects with minimal managerial oversight, developing key project management tools such as project plans, issues logs, testing plans, and go-live events.
• Liaison Role: Act as a liaison between IS, customers, and/or vendors, and participate in meetings with all operational areas using the software application.
• Technical Support: Provide continuous technical support and troubleshooting for Epic EMR users, ensuring timely resolution of system-related issues.
• System Maintenance: Conduct regular system maintenance tasks, including software updates, patch installations, firewall requests, vulnerabilities, cyber exceptions, server certificates, and system backups, to ensure efficient and secure system operations. Follow IS-defined change control processes and coordinate with the Epic Environment and Release Manager to keep all environments up to date.
• Data Management: Manage and maintain accurate data within the Epic system, ensuring data integrity and compliance with regulatory standards and audits.
• Workflow Optimization: Collaborate with stakeholders to analyze and optimize workflows, enhancing system functionality and user experience through recommended improvements.
• Cyber Risk Assessments: Complete cyber risk assessments, documents, and network diagrams (initial and renewals) for supported applications.
• Customer Service: Provide excellent customer service by communicating in a friendly and professional manner, empathizing with users regarding system issues, and setting appropriate expectations for issue resolution.
• On-Call Duties: Participate in on-call support for one or more applications, addressing incidents that arise outside of business hours.
• Vendor Collaboration: Collaborate with vendor support personnel to research and resolve vendor product issues. Participate in vendor user groups and online listservs, and review vendor updates to optimize the capabilities of assigned applications.
• Cross-Training: Engage in cross-training activities, both as a trainer and a learner, for personal development and to ensure adequate secondary coverage for all applications.
• Guidance: Offer technical and professional guidance to less experienced resources as needed.

• Bachelor's degree in Information Technology, Healthcare Informatics, or a related field or minimum of eight (8) years of relevant experience in lieu of a degree.
• Four-Six (4-6) years of experience in the analysis, design, build, testing, and maintenance of Epic EMR or other EMR applications, with a strong understanding of healthcare workflows related to electronic medical record systems.

PREFERRED QUALIFICATION(S):

• Experience implementing/supporting information systems utilized in Endoscopy and Bronchoscopy clinical settings.
• Epic certification preferred. If not certified, must complete Epic certification as assigned in related application within 6 weeks after last training class.

Tuition reimbursement, Paid parental leave, Parental leave, Health insurance, Paid time off, Vision insurance, Dental insurance, Gym membership, Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system. Within Penn State Health's Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth. YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you. This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities. Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.