URBN Junior Systems Engineer

URBN is hiring a Junior Systems Engineer who is responsible for the health, monitoring, and maintenance of URBN's Windows Server environment and core SaaS platforms. This role requires a highly organized self-starter with strong communication skills to coordinate with application teams and manage vendor relations. A key component of this position is the ability to identify and suggest opportunities to apply automation and AI tools to improve operational efficiency and reduce manual tasks. Role Responsibilities:

• Server Maintenance: Monitor and maintain Windows servers. Perform OS updates, application upgrades, and coordinate maintenance outages with impacted business units.
• Resource Monitoring: Proactively monitor CPU, memory, and disk space. Resolve routine alerts and escalate complex issues to the appropriate teams as needed.
• Communication & Triage: Monitor Slack channels and email threads to identify issues requiring team intervention. Provide initial assistance and escalate as necessary.
• Vendor Management: Open, track, and manage support tickets with external vendors. Maintain organization and "chase" resolutions to ensure timely closure.
• SaaS Support: Provide day-to-day operational support and case escalation for Google Workspace and Microsoft 365 issues.
• Operational Projects: Provide infrastructure support for activities related to new store openings and new hire technical provisioning.
• Automation & AI: Recognize and flag opportunities for process improvement through the use of automation scripts or AI-driven solutions.
• Availability: Participate in a 24/7 on-call rotation. This role requires frequent off-hours work for maintenance windows and emergency response.

• Experience: 1-2 years of professional technology experience.
• Technical Proficiency: Functional knowledge of Windows Server, Google Workspace, and Microsoft 365.
• Highly Organized: Ability to track multiple moving parts, including vendor tickets, project tasks, and system alerts simultaneously.
• Strong Communicator: Ability to provide clear, concise updates to technical teams and stay engaged in high-traffic Slack/email threads.
• Self-Starter: Proven ability to work independently, take initiative on routine maintenance, and follow tasks through to completion without constant supervision.

Health insurance, Paid time off, Employee discount, Vision insurance, Dental insurance, URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits EEO Statement