IT Systems Specialist

We're seeking an IT System Specialist to join our Irvine team to serve as a hands-on technical resource. This is the perfect role if you have a solid IT support background and are ready for more, gaining experience across Microsoft 365/Entra ID, modern computing, SSO onboarding, virtualization, cloud-first migrations, and modern networking (SASE/SD-WAN)., * End User & Ticketing Support: Triage, resolve and own Jira Cloud tickets for user issues (access, email/Teams/OneDrive, printers, apps, device troubleshooting). Escalate complex issues as needed and provide both onsite and remote support for Irvine employees.

• Documentation: Clearly document solutions and contribute to a growing knowledge base to streamline future support.

• Identity & Microsoft 365/Active Directory: Handle routine admin tasks (onboard/offboards, group memberships, mailbox access, aliases, licensing, MFA resets), troubleshoot access issues, and assist with SSO deployments and cutovers.

• Endpoint Deployments & Hardware: Stage and deploy new laptops/desktops using Intune/Autopilot or standard builds, install apps/drivers/security agents, set up desks and conference rooms, swap hardware, and manage loaners.

• Operational Systems Exposure: Assist with virtualization (Hyper-V, VMware ESXi, Proxmox), connectivity troubleshooting (SASE/SD-WAN/VPN/LAN/Wi-Fi), and participate in software/hardware rollouts and patch cycles.

• Asset Management: Maintain accurate hardware inventory and lifecycle tracking in Lansweeper, including assignments, returns, replacements, and warranty notes.

• In addition to the responsibilities above, you'll also have opportunities to take on new projects and collaborate with the team to enhance our IT business systems.

• Bachelor's degree in information technology, Computer Science, or a related field, or equivalent relevant work experience.

• Strong troubleshooting skills with Windows

• Ability to troubleshoot and resolve issues across Windows operating systems, server environments, and network connectivity.

• Comfortable with identity management and SaaS apps (Microsoft 365 proficiency required).

• Experience with ticketing workflows (Jira Cloud preferred).

• Solid understanding of fundamental computing concepts and principles.

• Excellent communication skills, thrives in fast-passed, dynamic environments, and reliable follow-through.

Bonus Skills

• Intune/Autopilot experience
• SSO knowledge (SAML/OIDC, onboarding, cutovers)
• Familiarity with backup solutions, disaster recovery planning, and business continuity procedures.
• Proficiency in managing and troubleshooting Active Directory, group policies, and user account administration.
• Virtualization exposure
• Asset management tools like Lansweeper
• Basic PowerShell scripting

Certifications (Nice to have)

• Microsoft: MD-102, MS-102, SC-300
• CompTIA: A+, Network+, Security+
• ITIL Foundation
• VMware/virtualization fundamentals

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient. Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion - and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations - we invite you to join us! ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer., ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.