NOC Technician

NOC technicians provide Tier 1-2 Technical Support to DQE Customers both internal and external. NOC technicians are responsible for collecting pertinent information for any event presented for their diagnostic review. Network Operations Center Technicians are responsible for providing customers with periodic updates concerning network events and general inquiries while acting as a liaison between DQE team members and contractors with our customers.

NOC Technicians are expected to be professionals who have strong interpersonal skills, able to multitask, and handle a variety of tasks assigned by their supervisor. They must work effectively in a team environment while able to complete tasks independently when requested.

This position is rotational in nature with alternating shifts. Shifts rotate between daylight and overnight and are subject to change. Shifts are performed onsite and will occur over holidays and weekends., * Tier 12 Support for all customer communications into the DQE Network Operations Center

• Proactive network monitoring and troubleshooting of the DQE Communications Customer Network.
• Manage Network Operations Center tasks including; trouble ticket queues, inbound and outbound calls, email support inboxes, and any additional work required by network events.

• Must have the ability to independently analyze, communicate and resolve problems with the ability to work with little to no supervision
• Must have excellent verbal, written, interpersonal communication skills and the ability to interact with all levels of personnel
• Must have expertise with basic computer hardware, PC desktop operating systems and applications
• Must have analytical, problem solving skills and be able to show initiative and sound judgment
• Develop and maintain technical documentation for hardware and software configuration management and tracking.
• Linux/Mac experience a plus, * A bachelor's degree is preferred.
• Certifications from a technical trade school are encouraged.
• Candidates with prior experience in technical support roles are preferred

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Life insurance, Paid holidays, * Healthcare

• Dental / Vision
• 401k
• Life Insurance
• Paid Time Off
• Holidays
• Hybrid Work Environment

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