100% Travel End-User Computing Technician

Vaco is currently seeking multiple 100% Travel End-User Computing Technicians for a 2M Contract (w/ likely extensions and/or conversion to fulltime). The End-User Computing Technicians are responsible for hands-on end-user migrations from acquired companies into the enterprise environment. The End-User Computing Technicians will work as part of the M&A integration team by executing devices, identify, mail, and data cutovers, supporting end-users during transition, and cleaning the audit trail of every action taken. The End-User Computing Technicians will be joining a fast-paced team and must be adept at combining technical execution with strong customer service during high-visibility integration events.

• Device Migration / Endpoint Management - Re-Imaging / Enrolling / Joining End-User Devices Into Quanta Intune and Entra ID Environments
• Intune / Compliance Administration - Managing Primary User Reassignments and Validating Device Compliance Following Migration Activities
• Tenant Cleanup / Decommissioning - Removing Legacy Devices From Acquired Company Intune Environments After Successful Cutover
• Desktop / Application Troubleshooting - Resolving Driver / Peripheral / Printer Mapping / Line-of-Business Application Issues During Initial User Sign-In
• Identity / Access Coordination - Partner with Leads / Resolve Account / Licensing / Group Membership Issues
• System Access Validation - Verifying User Access to Required Business Systems Prior to Closing Migration / Cutover Tickets
• Mailbox / OneDrive Support - Executing / Validating Mailbox / OneDrive Migrations Between Tenants
• M365 User Support - Rebuilding Outlook Profiles / Validating Teams Sign-In / Confirming SharePoint and OneDrive Connectivity
• White-Glove End-User Support - Delivering High-Touch User Support During Migration Cutovers
• Cutover Coordination / Business Continuity - Collaborating with Site Leads / Technicians to Sequence Migrations / Minimize Operational Disruption
• Communication / Customer Service - Communicating Effectively with Non-Technical Users While Setting Expectations / Resolving Issues Professionally
• Teams / Workflow Management - Submitting / Managing Requests via Teams Channel Systems
• Documentation / Tracking - Maintaining Accurate Migration Records in SharePoint / Teams for Full Auditability
• Risk / Escalation Management - Identifying /Escalating Risks / Blockers / Issues to Site Leadership in Real-Time, * IT Support Experience (2+ years) - End-User Support / Desktop / Field IT Experience in Windows Enterprise Environments Supporting Enterprise Users Across Distributed Locations
• M365 Administration / Support (hands-on) - Supporting M365 Platforms Including Exchange Online / OneDrive / Teams / SharePoint Within Enterprise Environments
• Intune / Endpoint Management (working knowledge) - Intune / Entra ID / Modern Endpoint Management Practices | Device Enrollment / Re-Imaging / Autopilot / Compliance Validation / Device Lifecycle Administration
• Identity / Access Management - Supporting Identity / Access Functions | MFA / Conditional Access / Temporary Access Pass / SSO / Licensing / Group Membership / Authentication Troubleshooting
• Tenant Migration / Cutover Support - Assisting with Tenant-to-Tenant M365 Migration Activities | Mailbox / OneDrive / User Access Validation / Post-Migration Support and Environment Cleanup
• Desktop / Application Troubleshooting - Resolving Endpoint / Driver / Peripheral / Printer Mapping / Outlook / Teams / Line-of-Business Application Issues During Initial User Sign-In / Migration Events
• White-Glove End-User Support - Delivering High-Touch Customer Support During High-Visibility Migration / Integration Events While Minimizing Business Disruption
• Communication / Customer Service - Utilizing Strong Written / Verbal Communication Skills | Supporting Users Across All Technical Skill Levels / Managing User Expectations Professionally
• Documentation / Operational Execution - Following Defined Runbooks / Maintaining Accurate Audit Trails / Updating Migration Documentation within Teams/SharePoint / Escalating Risks or Blockers in Real-Time
• Collaboration / Migration Coordination - Working Closely with Site Leads / Engineers / Integration Teams | Executing Sequenced Migration Activities Across Multiple Users and Locations
• Adaptability Within Fast-Paced Environments - Operating Effectively within Rapid Enterprise Integration / M&A Environments | Effectively Managing Changing Priorities / Time-Sensitive Deliverables

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products., Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Do you have experience in Windows?

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.