Junior IT Systems Support Specialist

POLYWOOD® is looking for a Junior IT Systems Support Specialist who thrives in a high-accountability environment and takes ownership of resolving issues end-to-end. This role sits on the front line of IT and business systems support, ensuring employees across corporate and satellite campuses can operate without disruption.

This is not a passive support role. You will own your service desk workload, develop a deep understanding of endpoint technologies and business systems, and contribute directly to operational continuity. If you communicate proactively, execute with discipline, and take responsibility for outcomes, this role is for you.

What You'll Do:

• Own and drive service desk tickets to resolution with urgency and accountability. Do not let tickets stagnate. Escalate when needed.
• Document every issue and resolution thoroughly, strengthening the team's knowledge base.
• Provide hands-on support for endpoint technologies including laptops, peripherals, mobile devices, A/V equipment, and manufacturing floor systems such as barcode scanners, label printers, and thin clients.
• Support account lifecycle management across systems, including provisioning, modification, and deactivation.
• Assist in system administration and ongoing support of business applications and IT systems.
• Partner with IT leadership on patching, security initiatives, and maintaining a strong security posture.
• Communicate proactively with leadership on workload, blockers, and progress.
• Collaborate with remote teams and cross-functional partners to resolve issues efficiently.
• Follow Standard Operating Procedures with discipline and provide feedback when improvements are needed.
• Support technology buildouts, maintenance activities, and operational events across manufacturing and office environments., The Junior IT Systems Support Specialist plays a critical role in supporting the systems that power our manufacturing operations, supply chain, and business functions. This role ensures technology enables productivity, not disruption.

• 1-3+ years of experience in IT support, service desk, or systems support roles with ownership of ticket resolution.
• Hands-on experience supporting endpoint technologies, including Windows devices, peripherals, and basic networking environments.
• Ability to manage and prioritize multiple tickets while meeting service level expectations.
• Understanding of system administration fundamentals, including user account management, permissions, and device lifecycle.
• Ability to troubleshoot issues methodically and escalate appropriately.
• Ability to operate independently in a fast-paced environment.
• Experience supporting manufacturing or operational environments, including plant floor hardware.
• Familiarity with ticketing systems, service desk workflows, or ITIL practices.
• Experience working with distributed teams, * Clear and professional communication skills across technical and non-technical audiences.
• Strong documentation discipline and attention to detail.
• Ownership mindset with follow-through to resolution.
• Strong collaboration skills in remote and team-based environments.
• Ability to remain composed and effective during maintenance and outages.
• Willingness to learn, accept feedback, and continuously improve.
• Why You'll Love Working With Us:
• High Impact Role: Support the systems that keep manufacturing and business operations running.

At POLYWOOD®, we design and build outdoor furniture that brings people together and stands the test of time. We do this using sustainable materials like our genuine POLYWOOD® lumber made from recycled plastics. The strength of our products starts with the strength of our people.