Software Engineer III

We are looking for a Software Engineer to join our Operations Engineering team, supporting a suite of internal systems critical to the performance and reliability of our enterprise insurance platform. In this role, you'll triage and debug customer-impacting issues, perform impact analysis, monitor system health, and remediate policy/order-related failures, while also building robust backend tools that help operations teams do the same at scale.

Responsibilities

• Triage and debug customer-impacting production incidents, identify root causes, and drive fixes through to resolution (including follow-ups and prevention).

• Lead/participate in RCAs and post-incident reviews; write clear incident timelines and implement corrective/preventative actions.

• Participate in on-call rotations helping to improve system reliability and operational response.

• Collaborate with cross-functional teams including Support, Product, and Engineering to understand business pain points, provide feedback, and help drive improvements across the product and operational workflows.

• Develop and maintain backend tools and services that support operational workflows, including issue triage, order/policy remediation, and improvements that reduce MTTD/MTTR.

• Build internal dashboards, monitoring frameworks, and alerting systems to provide visibility into operational health and KPIs.

• Demonstrated experience debugging production systems: reading logs/metrics/traces, isolating root cause, and implementing durable fixes.

• Experience participating in an on-call rotation and handling incident triage with calm prioritization and clear communication.

• 3+ years of experience in backend software development using Node.js.

• Hands-on experience with AWS cloud services (such as Lambda, Step Functions, DynamoDB, S3, CloudWatch, etc.)

• Experience working with relational and NoSQL databases.

• Experience building internal tools, automation scripts, and operational dashboards.

• Understanding microservices, APIs, and backend architecture principles to design and develop effective internal tools and operational workflows.

• Familiarity with software development best practices: testing, version control, CI/CD.

• Strong problem-solving skills with a track record of investigating ambiguous production issues and improving reliability.

• Experience working in enterprise software, especially within healthcare, insurance, finance, or regulated industries.

• Experience working with monitoring/observability tools such as CloudWatch, Datadog, or Grafana.

• Experience with big data processing platforms (e.g., Databricks or similar) is a huge plus.

• Hybrid Role, Once a week in office (GA)

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

 LexisNexis ist ein führender Anbieter intelligenter Rechtsinformation in den Bereichen Steuern, Recht und Wirtschaft. Wir bieten und entwickeln Lösungen und Services, welche die Arbeit unserer Kund:innen schneller, einfacher und produktiver gestalten. 

Als Teil des Business Systems & Technology Teams von LexisNexis Österreich stellen Sie den reibungslosen Ablauf der Geschäftsprozesse durch unsere Business Systeme sicher. Gleichzeitig tragen Sie dazu bei, dass wir unsere Systeme laufend an die sich ändernden Geschäftsprozesse anpassen und weiterentwickeln.