ExOps Experience Analyst

As the ExOps Experience Analyst you will contribute to initiatives supporting all of our user groups, which include customers, shoppers, drivers, retailers and internal teams and reports to the Director of Insights, Strategy, and Engagement.

While no two days are the same you will manage end-to-end projects involving QA Analysts, including defining and documenting workflow, creating training aides, answering follow-up questions and spot-checking for accuracy. You monitor results from ongoing surveys, other feedback channels, internal data points to identify areas that require deeper analysis. You will complete data analysis and pair it with user sentiment to develop overall a point of view for the business questions being asked. You will convert analysis findings into easy to understand presentations and share findings with business partner and create and manage project plans for ad-hoc analysis. You will organize and analyze unstructured feedback from various listening posts as well as maintain topic definition and accuracy for Global Text Analytics library. You will also maintain Click-up "Events" board to help track potential experience impactors.

• You have a Bachelor's degree in any discipline
• You are proficient with tools commonly used at Shipt, such as Google Sheets, Google Slides, Clickup, Medallia and Slack
• Proficiency with Snowflake and SQL preferred
• Experience analyzing both structured and unstructured data (e.g. survey responses, text analytics, unstructured feedback, and business intelligence trends)
• You are an excellent and concise communicator
• You have experience managing small projects
• You are an organized, self-starter who is able to manage multiple priorities and meet agreed upon deadlines

(part of Target) 3.33.3 out of 5 stars Birmingham, AL $52,900 - $80,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Paid sick time
• Paid holidays
• RSU, Employees (and eligible family members) are covered by medical, dental, vision and more. Employees may enroll in our company's 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave. Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role.

Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role. About Shipt Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities. At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally. We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day. Learn More. Shipt is an independently operated, wholly owned subsidiary of Target Corporation and available in more than 5,000 U.S. cities. Shipt was founded and is headquartered in Birmingham, Alabama. For more information, please visit Shipt's company site at Shipt.com. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.