IT Operations Technician

We are currently looking for an IT Operations Technician. This position will be responsible for the day-to-day running of service desk and workplace to level 1. Will perform regular checks to ensure the smooth functioning of these areas. Proactively monitor the helpdesk and ensure that urgent and critical alerts are attended to and completed, ensuring we are meeting our SLA's.

Roles & Responsibilities

• Resolving Level 1 support tickets and escalating further if necessary
• Helpdesk administration and users training
• User accounts & administration and documentation
• Deployment of client end point hardware
• Supporting Level 2 Technicians with patching, updates, monitoring for outages and backups where necessary.
• Always following global processes and procedures and aid in their future development
• Assist with the implementations of global IT solutions projects.
• Coordinate with other IT departments & facility managers as necessaryParticipate in continuous service improvement activities, assisting with root cause analysis

• Technical skills - 2 years' service desk experience including working knowledge of computer software and hardware, basic understanding of servers and infrastructure.
• Communication skills - Strong written and verbal communicator, able to communicate with team members, management personnel, and end users throughout the organization.
• Problem-solving skills - Good problem-solving skills required, especially when it comes to directly addressing user issues with software, hardware.Personal Development - Ability to work with a never die attitude and willing and able to put the effort for personal development and growth in line with the business requirements.

Health insurance, 401(k) matching, Paid time off, Pension plan, Paid holidays, Opportunities for advancement, The salary range for applicants in this position generally ranges between $50,000 and $54,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law., Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.

Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers. If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us.