eDiscovery Technical Support - 181170

• The eDiscovery Technician will support IT data collection activities by performing device queries, remote diagnostics, and data collection using approved enterprise tools.

• This role requires strong analytical abilities, excellent communication skills, and the capacity to collaborate across technical, business, and global support teams.
• The ideal candidate is detail oriented, highly organized, and proactive about identifying process efficiencies.
• This is a contractor role requiring flexibility, technical aptitude, and the ability to manage multiple tasks simultaneously in a fast-paced environment.

Soft Skills:

• Strong problem-solving abilities, including identifying alternative data collection methods when standard approaches are unavailable.
• Excellent collaboration and teamwork, with a strong work ethic and ability to partner effectively across technical and business teams.
• Clear and proactive communication skills, including the ability to articulate ideas, raise risks or blockers, and provide status updates to team members, stakeholders, and technical support groups.
• Flexibility to work outside normal business hours as needed to collaborate with global/international support teams (CES and PAA).
• Ability to multitask effectively in a fast-paced environment.
• Fast learner who is detail oriented, organized, and capable of handling multiple priorities simultaneously.
• Proactive mindset, with the confidence to suggest process improvements and efficiencies.

Technical Skills:

• Experience with Microsoft Entra Admin Center (formerly Azure AD) and the ability to query cloud management repositories for device related information.
• Foundational knowledge of network connectivity protocols, diagnostic tools, and troubleshooting methodologies.

Preferred/Plus Skills:

• PowerShell proficiency, including:
• Permission and access management
• Disk operations (encryption, scanning, error handling)
• Robocopy usage
• General disk and storage management
• Remote access and endpoint support tools, such as BeyondTrust and Nexthink.
• Experience with FTK (Forensic Toolkit) for eDiscovery data collection.
• Experience using ServiceNow ITSM, including request management workflows and ticket handling.

• Dental insurance
• Health insurance
• Vision insurance