Lead Desktop Support Technicians
Role details
Job location
Tech stack
Job description
We are hiring Lead Desktop Support Technicians to support a large-scale, multi-site technology deployment project across New Jersey. This is a hands-on role focused on PC imaging, workstation deployment, and end-user support, with opportunities to take ownership of workstreams across multiple locations., * Lead PC imaging, configuration, and deployment efforts across multiple sites
- Provide hands-on desktop support (break/fix, troubleshooting, peripherals)
- Support device refresh and rollout initiatives
- Assist end users with setup, migrations, and issue resolution
- Coordinate with project teams to ensure timely completion of deployments
- Travel between assigned sites as needed to support project demands
- Act as a point of contact / lead resource for field technicians when applicable, * Availability/start date
- Confirmation you have reliable transportation
- Any experience with deployments, imaging, or large-scale rollouts
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Requirements
Customer Service Peripheral Devices Deployment Project Microsoft Deployment Toolkit End-User Training And Support Troubleshooting (Problem Solving), * 2-5+ years of desktop support / field technician experience
- Strong experience with:
- PC imaging (SCCM, MDT, or similar tools preferred)
- Hardware setup, troubleshooting, and swaps
- Windows environments and user support
- Ability to work in a fast-paced, high-volume deployment environment
- Strong communication and customer service skills
- Reliable transportation required (daily travel between NJ sites)
- Flexibility to work overtime and weekends as needed, * Experience supporting large-scale hardware rollouts or refresh projects
- Comfortable working across multiple locations and teams
- Able to take ownership and operate with minimal supervision
- Prior experience as a lead or senior desktop technician is a strong plus
Benefits & conditions
- Must be open to overtime and weekend shifts during peak rollout periods
- Required availability over Labor Day Weekend (Sat/Sun/Mon)