IT Senior Support Specialist

The IT Senior Support Specialist provides software and network support, training, and troubleshooting in a networked environment. This position also provides support on a wide range of applications, including Microsoft, Cloud Based Storage, and Property Management software., * Independently troubleshoot complex, multi-system issues across endpoint, identity, and network layers

• Act as a technical escalation point for high-impact incidents and service disruptions
• Perform root cause analysis (RCA) and implement long-term solutions to prevent recurring issues
• Mentor and support junior team members; contribute to team knowledge sharing and documentation
• Identify and drive continuous improvement opportunities across tools, processes, and workflows
• Balance speed and quality and resolving issues efficiently while maintaining strong user experience, * In-office 4 days per week; 1 remote (WFH) day per week
• Flexible work hours available with consistent scheduling
• Collaborative, engaging, and high-accountability team environment
• Culture centered on continuous improvement and proactive problem-solving
• Team mantra: "Small Changes. Big Impact."

• 4+ years in a corporate IT support environment
• Strong working knowledge of:

• Microsoft 365 (Outlook, Exchange, Teams, SharePoint, OneDrive)
• Entra ID (Azure AD) user and group management
• Windows 11 administration and troubleshooting

• Extensive experience with:

• Microsoft Intune and Autopilot deployments
• RMM tools (ConnectWise, Datto, or similar)
• EDR platforms (Microsoft Defender, CrowdStrike, or equivalent)
• Conditional Access policies and identity security controls

• Experience with:

• Endpoint management (Intune, MDM, or similar platforms)
• Ticketing systems and ITSM processes (Jira or similar)
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Log analysis across systems (endpoint, identity, M365, network)

• Strong security fundamentals, including:

• MFA and identity protection
• Threat detection and alert triage
• Incident response support
• Patch management and vulnerability remediation
• Access control and least privilege principles

• Experience with:

• PowerShell scripting for automation and administrative efficiency
• Supporting hybrid and cloud-first environments

PREFERRED TECHNICAL SKILLS:

• Experience with Microsoft Power BI and/or Power Automate
• Familiarity with Copilot and Copilot Agents
• Azure infrastructure knowledge (AZ-900 or higher)
• Experience with Microsoft Defender Security Center, Secure Score, or similar platforms
• Relevant certifications:

• CompTIA A+, Network+, Security+
• Microsoft AZ-900, AZ-104

REQUIRED SOFT SKILLS:

• Clear, professional communication with both technical and non-technical users
• Strong documentation discipline with high attention to detail
• Ownership mindset - takes full responsibility for issues through resolution and follow-up
• Ability to prioritize effectively and make sound decisions in a fast-paced environment
• End user-first attitude with a focus on responsiveness, empathy, and experience
• Collaborative team contributor who elevates others through knowledge sharing and support
• Proactively identifies issues, risks, and improvement opportunities before they impact the business
• Strong understanding of security, compliance, and uptime as critical business priorities

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

Elmington is a privately owned real estate investment and development firm based in Nashville, TN. Since 2010, we have focused on delivering extraordinary results, recruiting the best talent, and paving our own path. Elmington has completed over $4 billion in real estate transactions and is among the largest privately held real estate companies in the southeast, with properties in over 29 states and over 40,000 units.