Payment Operations Analyst (PTX2026)

The Payment Operations Analyst is responsible for overseeing the end-to-end performance, accuracy, and continuous improvement of the company's payment processing workflows. This role ensures that all homeowner, amenity, miscellaneous, property conveyance, and collections payments are processed efficiently, compliantly, and consistently across teams and locations - including coordination with our Plano HQ and Low-Cost Location (LCL) partners. As the primary subject matter expert for assigned payment processes, this role drives operational strategy, maintains process documentation, monitors KPIs, and partners closely with internal teams and external vendors to resolve issues and enhance service quality. Success in this role requires strong analytical thinking, exceptional communication, and a proactive approach to optimizing processes that support HOA operations and homeowner experience., * Assist in day-to-day Operations tasks including, but not limited to, maintenance and internal audits, as needed

• Consistently learning various Operations' tasks to act as the backup or supplemental support, as needed
• Work with payments processors and other supporting vendors to resolve issues
• Responsible for resolving problems of low to moderate complexity
• Proactively suggests better approaches, processes, or methodologies to optimize project and process outcomes
• Maintain daily, weekly and monthly KPIs and review QA results from monthly audits
• Build and maintain positive relationships with internal team members and stakeholders
• Ability to operationalize and transition new processes for Operational scalability to Low-Cost Locations
• Serve as the Subject Matter Expert (SME) and Process Owner for core HOA payment processes (e.g., homeowner payments, amenity payments, conveyance checks, collections).
• Provide regular training to team members and stakeholders, which could include internal team training.
• Ability to create and maintain process documentation / Approval by Manager/Leader
• Conduct a regular cadence of meetings with LCL counterparts if needed
• Create, update, and maintain process documentation, SOPs, and workflow guides; secure Manager/Leader approval as required.
• Continuously expand knowledge of HOA payment operations, systems, and products to support broader team needs and serve as a reliable backup for other operational tasks.
• This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• High School Diploma or equivalent work experience is required
• 1-2 years of experience in operations
• Basic to intermediate knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to work after regular business hours as needed to guarantee deliverables are met
• Proficient in oral and written communication
• Decision making, time management and organizational skills
• Ability to hit deadlines
• Reliable and dependable
• Ability to adapt to change
• Problem solving skills, * Preferred bachelor's degree majoring in Accounting, Computer Science, Finance, Information Science, Business Management, or similar field
• Experience with BPO (Business Process Outsourcing) environments
• Experience with SharePoint, and MS Teams
• Experience within the HOA (Homeowners Association) industry
• Experience with partner banking portals is desired

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10-15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required

$55,000r to $65,000 ammually, depending on education and experience.

Benefits include:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life and Disability Insurance

• HSA (Required High-Deductible Medical Plan to be eligible)

• FSA

• Education Reimbursement

• 401K matching

• Employee Assistance Program (EAP)

• 11 paid Holidays

Imagine being part of a fast-growing, tech-forward HOA management company where your career can truly take off-and where your success is celebrated every step of the way. Welcome to RealManage! We're not just expanding-we're thriving. And as we grow, so do the opportunities for our team members. At RealManage, you'll find a supportive, energetic culture that values your hard work, respects your time, and encourages you to reach your full potential. RealManage is proud to be Certified by Great Place to Work®, a globally recognized authority on workplace culture and employee satisfaction. This honor is based entirely on feedback from our own team-proof that our people love where they work. When you join RealManage, you're more than just an employee. You are part of a close-knit, nationwide team that invests in your long-term success., RealManage is one of the top community management firms in the U.S., ranked #3 out of 5,000+ companies nationwide. We operate in 16 states and Washington, D.C., serving a wide range of communities-from HOAs and condos to luxury high-rises and master-planned developments. Our client list includes some of the country's most respected developers and builders. We stand out for our innovative, tech-driven approach, combining cloud-based tools, mobile apps, and industry-leading expertise to deliver exceptional service at competitive prices. Why Join Us At RealManage, we don't just manage communities-we build them. Our mission is to deliver smart, transparent, and personalized solutions that exceed expectations. We constantly measure our performance, embrace innovation, and never stop improving. We're more than a workplace-we're a team that values growth, integrity, and genuine connection. Whether you're launching your career or looking for your next big move, you'll find opportunity, support, and a place to thrive here., Join RealManage and be part of a company that's leading the way in community management-with heart, innovation, and a clear vision for the future.