Customer Relationship Management Specialist

Adecco Creative and Marketing partnered with a Korean based automotive enterprise to hire a Project Manager - Lead Management Operations., Seeking a detail-oriented Project Manager to support lead management operations, concierge workflows, and cross-functional campaign execution. This role will focus on ensuring seamless lead flow, maintaining partner relationships, and coordinating initiatives across internal teams and external agencies. This is not a sales role; success will be driven by organization, follow-through, and operational excellence., * Manage end-to-end lead flow processes, ensuring accurate routing and delivery from digital platforms to partners.

• Partner closely with leads agency to confirm receipt of RDRs and maintain consistent communication on lead handling.
• Monitor data portals and website performance in collaboration with IT teams, ensuring timely updates and issue resolution.
• Track and validate lead flow accuracy from website to CRM systems, identifying and resolving discrepancies.
• Coordinate with CRM teams to support campaign execution, including source code tracking and performance alignment.
• Act as primary liaison between internal teams (field, sales, CRM, IT) and external partners.
• Maintain up-to-date knowledge of new product models and communicate updates across internal and field teams.
• Lead project management activities for marketing and operational initiatives, ensuring deadlines, deliverables, and stakeholder alignment.
• Support concierge-style workflows to enhance partner and customer experience across lead management processes.

• Professional experience post-college in project management, marketing operations, or related field.
• Experience in automotive industry (OEM, agency, or retailer programs) preferred.
• Exposure to luxury brands or premium customer experience environments is a plus.
• Strong organizational and follow-up skills with ability to manage multiple workflows simultaneously.
• Proven ability to work cross-functionally and manage external partner relationships.
• Detail-oriented mindset with a focus on accuracy, process improvement, and execution.
• Experience working with CRM systems, lead management platforms, and digital campaign coordination.

Key Traits for Success:

• Proactive communicator who follows up without prompting
• Strong problem-solving and coordination skills
• Ability to manage ambiguity and drive projects forward
• Collaborative mindset with a focus on stakeholder alignment
• Proficiency in Microsoft Office programs including, but not limited to, Excel, PowerPoint, Teams, as well as Basecamp, Tableau, and dashboard reporting tools.

Fine print:

This is a W2 position.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. There is no PTO or holiday pay for contracts. Sick leave is accrued where applicable, check your state laws.

Equal Opportunity Employer/Veterans/Disabled

Must be authorized to work in the U.S. without employer sponsorship.