Desktop Support Engineer-5

Realign Llc
Parsippany-Troy Hills, United States of America
15 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Compensation
$ 85K

Job location

Parsippany-Troy Hills, United States of America

Tech stack

CompTIA Network+
Desktop Computing
DevOps
Network Connections
Software Engineering
Computer Equipment
Network Server

Job description

  1. Technical Support: Provide technical assistance to users experiencing hardware and software issues.
  2. Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices.
  3. Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity.
  4. User Training: Train users in new technologies and provide guidance on best practices.
  5. Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed.
  6. Collaboration: Work closely with other IT teams to resolve complex issues.
  7. Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment functions properly before meetings and provide on-the-spot technical support during meetings.
  8. iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.

Requirements

  1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
  2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members.
  3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.
  4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.
  5. Network/Server Knowledge - Familiarity with racking and stacking of Servers or switches
  6. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.
  7. Customer Service Skills: Strong customer service orientation to provide a positive user experience.
  8. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.

Apply for this position