Specialist, Shopfloor IT Operations

The Shopfloor IT Operations Specialist is responsible for the creation and management of support concepts, handling service tickets, and providing tier one support. The Specialist will report to the Manager Automation/Shopfloor IT.

Become part of an iconic brand that is set to revolutionize the all-electric pick-up truck & rugged SUV marketplace by achieving the following:

• Establish an understanding of the shopfloor systems, including: the Manufacturing Execution Systems (MES), Screw Data Management System, Supervisory Control and Data Acquisition (SCADA), and their Configuration, Monitoring, and Troubleshooting to ensure and maintain system integrity and performance.
• Hardware Configuration/troubleshooting: conduct the hardware configuration, such as Worker Guidance stations, Andon boards, and handheld devices.
• Labels and Printer Services: Oversee the management and maintenance of label and printer services.
• Creation of Support Concept: Develop and implement support strategies for shopfloor IT operations.
• Service Tickets & Tier One Support: Manage and resolve service tickets, providing first-level support for shopfloor IT issues.
• Audit/Reporting: Conduct audits and generate reports to ensure compliance and operational efficiency.
• Support for All Production Shifts: Provide IT support across all production shifts to ensure continuous operations.
• Cross Functionality: Collaborate with various departments to ensure seamless IT operations on the shopfloor., * This role will be based out of the Scout Motors location in Blythewood, South Carolina.
• This role requires 5 days per week in the office, with regular in-person meetings and events.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You'll be comfortable with change and flexible in a fast-paced, high-growth environment. You'll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• 4+ years of professional experience in industry (automotive production preferred).
• Bachelor's degree in IT, Engineering, or other technical fields.
• 2+ years of Project management skills.
• Familiarization with Database, programming, and communication protocols.
• Knowledge in Production/Shopfloor systems and/or production systems such as Supervisory Control and Data Acquisition (SCADA), Edge Computing, Torque Data Management System, or Manufacturing Execution Systems (MES).
• Ability to quickly adapt to a complex production and IT landscape in a fast-paced manufacturing environment to ensure operational efficiency.
• Basic knowledge about automation technology/PLCs and modern interface technologies.
• Excellent problem-solving skills and attention to detail.
• Good problem-solving and communication skills.
• Autonomous working approach.
• Willingness to travel internationally for training is required.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.

Preferred:

• Familiarity with emerging technologies such as Artificial Intelligence (AI), and Big Data analytics, ITIL Framework, and their application in improving shopfloor operations.
• Basic knowledge about robots, sensors, and torque systems.
• Ability to identify opportunities for process optimization and efficiency gains through the implementation of IT solutions and methodologies.
• Experiences from automotive (OEM and Tier 1).

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting - with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:

• Medical, dental, vision and income protection plans

• 401(k) program with:

• An employer match and immediate vesting

• Generous Paid Time Off including:

• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $100,000.00 - $125,000.00

Internal leveling code: IC9

Notice to applicants:

• To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing in New York City: This role is not eligible for remote work in New York City.

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements - an all-electric powertrain as well as the Harvester range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!