IT Support and Systems Specialist

Founded in 2019, Sage Infusion is a rapidly growing ambulatory infusion center committed to delivering innovative and exceptional patient care throughout Florida. We are looking for a driven IT Support and Systems Specialist to support and elevate our brand through creative content and strategic.

Our mission is to deliver innovative, exceptional, and equitable patient care that endures-and every role at Sage plays a vital part in bringing that mission to life.

The IT Support & Systems Specialist will manage various IT infrastructure, field deployment, unified communications, and day-to-day IT operations responsibilities to ensure smooth and consistent technology operations across all Sage Infusion locations. This position reports to the Senior Systems & Facilities Manager and works closely with department heads and site leadership to support employee onboarding, maintain communication systems, and serve as a key point of contact for troubleshooting

hardware, software, and business communication platforms. This is a hybrid role; candidates must reside in the state of Florida, with preference given to those in the Tampa or St. Petersburg area.

New Site Setup & Deployment

• Travel to company locations to perform initial IT setup, including workstation configuration,
• network equipment installation, and peripheral deployment
• Coordinate with intake managers and leadership to ensure IT readiness ahead of go-live dates
• Document site configurations, inventory, and setup procedures for each location
• New Hire Onboarding & Equipment Setup
• Coordinate and execute IT onboarding processes for new employees
• Prepare, configure, and deploy laptops, monitors, desktops, and other IT-related equipment
• Manage user account creation including email, system access, and permissions
• Maintain accurate inventory of IT assets and equipment to ensure first-day productivity

RingCentral & Communications Systems

• Serve as the internal subject matter expert for the RingCentral platform
• Manage user provisioning, call routing, ring groups, and system configurations
• Troubleshoot call quality, voicemail, routing, and device-related issues
• Act as the primary liaison with RingCentral support and escalate to vendors as needed
• Train end users and staff on RingCentral and other communication platform features and best
• practices

IT Infrastructure Support

• Maintain working knowledge of corporate IT infrastructure including networking (LAN/WAN,
• Wi-Fi), servers, endpoint devices, and cloud services
• Assist with the administration and monitoring of systems to ensure uptime and performance
• Collaborate with Leaderships and vendors on infrastructure projects and escalations
• End-User & Help Desk Support
• Serve as Tier 1/Tier 2 support for hardware, software, and network issues across the organization
• Diagnose and resolve problems related to laptops, mobile devices, printers, and applications
• Monitor and respond to help desk tickets in a timely manner; document incidents, solutions, and processes
• Escalate complex issues to external vendors as needed
• Create and maintain knowledge base articles and user-facing how-to guides

IT Operations & Coordination

• Assist in maintaining IT documentation, policies, and procedures
• Coordinate with departments to support technology needs and participate in IT projects such as
• system upgrades, migrations, and rollouts
• Support platforms including NinjaOne, Zapier, Formstack, Google Workspace and other business
• tools as needed, * Travel required - estimated 20-30% depending on business needs and location deployments
• Some after-hours or weekend work may be required during site go-lives or critical system
• maintenance
• Remote work when not traveling or on-site

• 3-5 years of experience in an IT support, coordination, or systems role
• Associate or Bachelor's degree in Information Technology or a related field preferred
• Strong knowledge of Windows environment
• Experience with user account management via Google Workspace
• Experience with RingCentral, NinjaOne, Zapier, Formstack
• Strong troubleshooting, problem-solving, and customer service skills
• Customer-focused mindset with a proactive approach to problem-solving
• Adaptability in a fast-paced, multi-location environment