Technical Support Representative

Lofty Inc.
Phoenix, United States of America
7 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Languages
English
Experience level
Junior

Job location

Phoenix, United States of America

Tech stack

Confluence
JIRA

Job description

As a Technical Support Representative, your main role is to provide technical/service assistance and answers users questions, assisting users by guiding or educating them on how to use our Lofty platform.

  • Resolve all issues sent by the client through email, call and chat.
  • Should best resolve it with product knowledge or help center.
  • Responsible being the middle person between the client and teach if JIRA is created.
  • Follow ups on the client for all unresolved tickets.
  • Responsible for answering inbound calls.
  • Should best resolve it with product knowledge, help center, Confluence.
  • Follow up on JIRA within 3 days - delivery of resolution or following up with the client.
  • From time to time, be able to upsell leaden or add on.

Requirements

At least 1 year relevant experience in TSR

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