Technology Systems Support Specialist

The Technology Systems Support Specialist is a detail-oriented and data driven team member responsible for supporting our point-of-sale, loyalty app, third-party delivery and POS integrated platforms across our franchise system. This role will provide technical support to The Human Bean team members and franchise partners - primarily via email and phone - and will work closely with our technological partners. The successful candidate will have a strong ability to troubleshoot issues and develop solutions as needed, along with the ability to work closely with internal teams to ensure all systems are running efficiently and accurately., * Point-of-Sale and Integrated Account Support:

• Responsible for Point-of-Sale menu updates and integrated account management (Brand and Franchise location specific).
• Works to implement campaigns, menu updates - including items, pricing, discounts and promotions - correctly and on schedule.
• New location onboarding, setup and backend configuration across all platforms.
• Troubleshooting and Support: Hardware, network, platform, etc.
• Loyalty App Platform Support:
• Provides support for programming and deployment of loyalty app offers and promotions.
• New location onboarding, setup and backend configuration.
• Provides customer and franchise location support; ensures errors are reported and resolved quickly.
• Ensures Bean on Top customer experience by addressing and ensuring the timely resolution of customer and/or Franchise Partner comments, requests, or issues.
• Works closely with Marketing, Operations and other departments to ensure all platforms are up-to-date and functioning as expected.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or relevant work experience
• 2+ years of experience in Point of Sale (POS) and mobile application support preferred
• Experience with Toast Point of Sale systems a plus
• Strong understanding of POS systems and mobile application technologies
• Experience in technical support and help desk functions
• Excellent problem-solving and communication skills (written & verbal)
• Ability to independently troubleshoot, analyze, and resolve technical issues
• Experience with franchise operations is a plus

401(k), Health insurance, 401(k) matching, Paid time off, Employee discount, Vision insurance, Dental insurance, Flexible schedule, * 401(k)

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance