Implementation Project Manager

• Define and clarify project scope, requirements, and objectives; initiate and manage implementation projects.
• Facilitate project meetings with clear agendas and actionable outcomes; escalate issues as needed.
• Drive project timelines to meet milestones and deliverables within agreed-upon schedules.
• Document communications, action plans, processes, issues, and resolutions thoroughly.
• Conduct interactive workshops to demonstrate system functionality and best practices.
• Configure platform settings based on client requirements; perform functional and integration testing.
• Troubleshoot technical issues and coordinate with internal data integration teams.
• Deliver online and in-person training for client staff; prepare user guides and training materials.
• Develop workflows, processes, and procedures for new products or services.
• Collaborate with internal teams to resolve issues and optimize implementations; advocate for customer priorities

**Pay Range for this role is - $50,000 - $55,000

Bachelor's Degree (BA or BS) required; CAPM or PMP Certification preferred.

EXPERIENCE:

Required:

• 2-4 years in a system analyst and/or software implementation role

Preferred:

• 3+ years in SaaS implementation, ERP integration, or technical project management
• Project management experience
• Experience with SQL, HTML, XML
• Familiarity with higher education systems and payment processing

COMPETENCIES/SKILLS:

• Strong technical aptitude for system configuration and troubleshooting
• Excellent organizational, interpersonal, and communication skills
• Ability to manage multiple projects and deadlines effectively while working independently or as a part of a team
• High attention to detail and quality standards
• Demonstrated leadership, flexibility, and cooperative attitude

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The Implementation Project Manager leads end-to-end implementation projects for higher education clients, focusing on configuring payment platforms and integrating with client ERP systems. This role ensures seamless onboarding experience through testing, training, and ongoing support, while also driving process improvements and collaborating across departments. The position is critical to successful client adoption and ongoing satisfaction, working closely with both internal teams and external partners.