Operations Support Manager

An Operations Support Manager plays a critical role in maintaining efficient daily operations, strengthening cross-department coordination, and driving continuous improvement across support functions.

Essential Functions

• Operational Oversight

• Manage day-to-day support team operations
• Ensure timely and accurate resolution of internal and external inquiries
• Monitor workflow efficiency and remove operational obstacles

• Process Improvement

• Analyze existing processes and identify opportunities to improve speed, accuracy, or consistency
• Develop updated SOPs, workflows, and best practices
• Implement new procedures and ensure adoption across the team

• Budget Management

• Oversee operational support budget
• Forecast resource needs and monitor expenses
• Ensure cost-effectiveness across support operations

• Cross-Department Coordination

• Serve as a bridge between Operations, Sales, IT, and Warehouse leadership
• Facilitate smooth communication and collaboration to meet organizational goals
• Support other functional leaders in resolving cross-functional issues

• Performance Analysis

• Review performance data and trends
• Identify gaps in service quality and implement corrective actions
• Provide regular reporting to leadership

• Team Leadership

• Lead, mentor, and develop support staff
• Foster a collaborative, accountable, and high-performance culture
• Conduct regular check-ins, feedback sessions, and training

• Vendor Management

• Select, negotiate, and manage vendor relationships
• Ensure cost-effective and high-quality vendor support services
• Review vendor performance and address service gaps

• Technology Implementation

• Oversee tools and systems used by the support team
• Encourage adoption of new software
• Coordinate with IT for system updates, access requirements, and troubleshooting

• Bachelors degree in Business, Logistics, Supply Chain or related field

• 5+ years of experience in Operations, Warehousing, Logistics, or Supply Chain

• Program and/or Project Management experience

• Experience in leading people and/or projects

Preferred:

• Military experience is a plus
• Certifications and training in: Project Management, Process Improvement (Six Sigma)

Key Skills

• Expert level knowledge of all Microsoft Office programs and applications

• Experience with ERP, CRM, or Business Application systems

• Strong verbal and written communication skills

• Analytical and problem-solving skills

• Ability to prioritize, multi-task, and drive results

• Attention to detail

• Competitive salary, commensurate with experience

• Medical Insurance with premiums paid at 100% for employees AND dependents

• Dental Insurance 100% paid for Employee

• Vision Insurance

• HSA with Employer Contributions

• Life Insurance 100% paid for Employee

• Short Term Disability

• Long Term Disability

• 401(k) Plan

• Profit Sharing: Typical annual contribution of 15% of total eligible compensation

• Paid Holidays AND PTO

• Cancer, Critical Illness, and Accident Policies available

Priority Wire & Cable is a dynamic and growing wire & cable supplier. We are looking for an Operations Support Manager based in our Little Rock, AR headquarters or one of our locations to support our Operations team.