Technical Support Specialist

As a Technical Support Specialist, you'll play a critical role in supporting customers and field service teams by diagnosing and resolving technical issues across advanced conveyor and logistics automation systems. This is a 1st shift opportunity with competitive pay and exposure to cutting-edge industrial technology., * Provide first-line technical support for electrical, mechanical, and PLC/software issues

• Troubleshoot and resolve complex technical problems remotely and occasionally onsite
• Support field service engineers and customers with diagnostics and solutions
• Assist with spare parts identification, quotes, and order support
• Manage warranty and claim cases, ensuring clear communication and resolution
• Maintain and update technical documentation, manuals, and training materials
• Read and interpret schematics, diagrams, and technical drawings
• Deliver technical training on equipment and systems
• Collaborate with global teams to share feedback and improve service solutions

Are you a hands-on problem solver who enjoys troubleshooting complex mechanical, electrical, and software systems? Join a growing, global organization where your technical expertise directly impacts customer success and operational excellence., * Degree in Mechatronics, Electrical Engineering, Electro-Mechanical Technology, or equivalent hands-on experience

• At least 2 years of technical support experience with electro-mechanical systems
• Experience with PLCs (Siemens and/or Allen Bradley preferred)
• Ability to read wiring schematics and troubleshoot industrial systems
• Strong problem-solving and analytical skills
• Excellent communication and customer service abilities
• Proficiency with Microsoft Office; ERP experience is a plus
• Valid driver's license and willingness to travel up to 25%
• Ability to work occasional overtime

We recognize that strong candidates may not meet every requirement listed. If you have relevant experience and a passion for troubleshooting and technical problem-solving, we encourage you to apply.

• Competitive hourly pay: $35-$38/hour
• Comprehensive benefits: medical, dental, vision
• 401(k) with company match
• Opportunity to work with advanced automation and PLC systems (Siemens & Allen Bradley)
• Career growth within a global organization
• Diverse, hands-on technical challenges; no two days are the same
• Collaboration with international teams
• Travel opportunities (~25%), including potential international experience, Pay: $35.00 - $38.00 per hour

Caljan is a global leader in automation solutions for logistics and parcel handling, providing high-quality conveyor and telescopic systems used by some of the world's largest distribution and shipping companies. With a strong focus on innovation, reliability, and customer support, Caljan offers employees the opportunity to work on impactful technologies in a collaborative and growth-oriented environment.